Client Care Manager PCS

Client Service Manager / Personal Care Services
Location: Austin Medicaid Office
Position: Client Service Manager
Job ID: 77301
Remote/Virtual Position: No
Salary: $45k - $48k / annually
Schedule: Monday - Friday; 8:00am - 5:00pm + On-call Rotation

offers based on experience

Reimagine Your Career in Personal Care Services

Caring for others is more than what you do - it's who you are.At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.We're proud to be named one of America's Greatest Workplaces 2025by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Be the Best Client Manager You Can Be

If you meet these qualifications, we would love to meet you:

• High School Diploma or GED required
• 60 hours or more of college coursework
• 2+ years of supervisory experience in a healthcare facility, agency, or community-based setting.
  • (We're flexible: 1 year of leadership experience + 30 hours of college credit can substitute.)
• Home care, caregiving, or staffing experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Must have valid driver's license, reliable transportation, and auto insurance.
• Bilingual skills a plus, but not required.

Responsibilities:

As a Client Service Manager, you will:

• Lead a team responsible for delivering exceptional client care and service while supporting the growth and success of the branch.
• Manage the day-to-day operations of the Client Services team, ensuring clients receive timely, high-quality care and support.
• Recruit, hire, train, and develop caregivers and team members to maintain a strong, reliable workforce.
• Oversee staffing and scheduling activities to ensure client needs are met and care services are delivered as planned.
• Build and maintain positive relationships with clients, caregivers, referral partners, and community stakeholders.
• Drive business growth by identifying opportunities to expand services and strengthen referral partnerships.
• Monitor client and caregiver satisfaction and proactively address concerns to ensure a positive experience.
• Ensure compliance with company policies, regulatory requirements, and quality standards.
• Provide leadership and support for on-call operations, helping resolve client and caregiver needs as they arise.
• Partner with branch leadership to implement company initiatives, improve processes, and achieve operational and business goals.

Our Investment in You

Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance, and access to Calm, a meditation, sleep, and relaxation app
• Programs to celebrate achievements, milestones, and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Come As You Are: At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.