Design & Production Services Associate

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.

The employee will demonstrate TSTC's Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.

Customer Service & Project Support

Serves as a primary point of contact for Design & Production Services by responding to inquiries, receiving service requests, explaining available services, timelines, and processes, and assisting customers through established production procedures. Coordinates project intake and schedules work to support timely completion of design and print requests.

Production & Print Support

Prepares, reviews, and verifies files for print production to ensure accuracy and quality. Supports production workflows by coordinating with internal staff and external vendors while helping ensure completed projects meet established specifications and customer expectations.

Office Operations & Administrative Support

Supports daily office operations by maintaining workflow documentation, administrative records, inventory, and supply levels. Coordinates equipment maintenance requests, assists with estimates, invoicing support, service reporting, and other administrative activities in accordance with institutional procedures.

Vendor & Production Coordination

Coordinates with vendors and internal departments to support production schedules, project logistics, and service delivery. Maintains communication throughout the production process to support timely completion of projects and resolution of routine production issues.

Collaboration & Continuous Improvement

Works collaboratively with Creative Services staff, campus partners, and vendors to support project execution and customer satisfaction. Collects customer feedback, identifies opportunities for routine process improvements, and assists with implementation of operational enhancements that improve efficiency and service quality.

Minimum Qualifications

Associate's degree in Communications, Marketing, Business, Graphic Design, or a related field.

Two years of experience in customer service, print production, graphic design support, office administration, service coordination, or a related operational support environment.

Experience supporting print production, project coordination, administrative operations, or customer service activities.

Experience using Microsoft Office and standard office technology to support administrative and production functions.

Preferred Qualifications

Bachelor's degree in Communications, Marketing, Business, Graphic Design, or a related field.

Three years of experience supporting print production, creative services, customer service, or office operations.

Experience working with print vendors, production equipment, or production management systems.

Experience supporting marketing, communications, or creative services operations within higher education or a similar organizational environment.

Relevant experience may be considered in lieu of a degree, except in cases where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations. This includes, but is not limited to, certain faculty positions and staff roles governed by state or federal educational mandates.

Ability to provide courteous, responsive, and professional customer service.

Ability to organize multiple service requests, priorities, and deadlines in a fast-paced environment.

Ability to prepare and review production files for accuracy and quality.

Ability to maintain organized records, inventory, and administrative documentation.

Ability to communicate effectively with customers, vendors, and team members.

Ability to coordinate production schedules and support daily office operations.

Ability to identify routine process improvements that enhance service delivery and operational efficiency.

Customer Service

Provides responsive, professional service by understanding customer needs, communicating clearly, and supporting successful project outcomes.

Communication

Communicates effectively with customers, campus departments, vendors, and team members through clear, timely, and professional verbal and written communication.

Organization & Attention to Detail

Maintains organized records, production schedules, inventory, and documentation while ensuring work is completed accurately and efficiently.

Teamwork

Works collaboratively with internal staff and external partners to support shared goals and successful delivery of design and production services.

Accountability

Demonstrates reliability, ownership, and follow-through while completing assigned responsibilities accurately and within established timelines.

Problem Solving

Identifies routine issues, gathers information, and assists in resolving production, scheduling, or customer service concerns using established procedures.

Adaptability

Adjusts effectively to changing priorities, production schedules, customer needs, and operational demands while maintaining quality and productivity.

Quality Focus

Maintains high standards for accuracy, consistency, and quality across production files, administrative processes, and customer service activities.

This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.

This position is classified as Non-Exempt under the Fair Labor Standards Act (FLSA) and is eligible for overtime in accordance with applicable federal and state laws.

This position primarily works on-site to support daily production operations, customer service activities, and collaboration with internal departments and vendors.

Work is performed in an office and print production environment and may require frequent use of computers, printers, production equipment, and standard office technology. Duties may include lifting or moving printed materials and supplies consistent with normal production operations.

Periodic travel between TSTC locations may be required to support institutional projects and operational needs.

TSTC will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.

TSTC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, genetic information, or veteran status.

Equal Opportunity Employer

Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.

Background Checks

A criminal history background check will be required for the finalist(s) under consideration for this position.