Customer Service

Position Title: Customer Service

Work Location: North Chicago, IL 60064

Assignment Duration: 6 months (possible extension- performance based)

Work Schedule: 9:00 AM - 5:00 PM

Work Arrangement: Hybrid (Monday & Friday remote; Tuesday-Thursday onsite)

Position Summary: The team is responsible for contacting The Organization suppliers and customers to verbally verify sensitive payment-related information, including banking details and addresses, before payment requests are processed.

Background & Context: All verification activities follow a standardized, SOX-approved process using an established script.

Key Responsibilities:

* The role involves independently managing assigned verification requests while interacting with internal The Organization stakeholders, suppliers, and customers.

* Responsibilities include researching companies and individuals using publicly available resources to validate payment-related requests before processing.

* The team primarily supports U.S.-based companies, with occasional verification calls to suppliers located outside the United States, primarily within Europe.

Qualification & Experience:

* Strong verbal and written communication skills.

* Professional and confident phone presence.

* Strong customer service and interpersonal skills.

* Strong research and problem-solving skills.

* Ability to work independently while managing assigned requests.

* Proficiency with Microsoft Outlook, Microsoft Word, and Microsoft Excel.

* Basic Microsoft Excel skills, including data entry, maintaining notes, updating fields, and applying filters.

* SAP experience is preferred.

* Previous ERP system experience is preferred.

* Previous experience in fraud prevention, customer verification, vendor verification, or bank verification is preferred but not required.

* Bachelor's degree is preferred but not required.

* Candidates with significant relevant experience in lieu of a bachelor's degree will also be considered.

* Must be willing to work the required hybrid schedule (Monday & Friday remote; Tuesday-Thursday onsite).