New 
IT Systems Analyst - Boston, MA
 Berkshire Bank | |
 United States, Massachusetts, Boston | |
 Jul 17, 2026 | |
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Division: Technology
Department: IT Business & Sys Analysis Reports to: Director of Corporate Systems Status: Exempt Grade: 9E Pay Range: $52,000-$90,498 Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Location: NY, MA, CT, RI VT Purpose/Objective: The IT Systems Analyst is a key member of the support team, responsible for activities required to maintain system availability and functionality, support end-users, and to collaborate with vendors and IT partners in the resolution of application outages and other "keep the lights on" (KTLO) activities. Key Accountabilities: * Serve as the administrator for applications, executing system changes as requested by LOB partners or vendors, following defined change management procedures. * Create detailed application documentation and IT procedures. * Support risk mitigation through performance of control testing, providing requested application documentation, and collaborating with vendors to remediate findings. * Address system interruptions through a collaborative process with the user(s), vendors and other IT partners, clearly identifying and documenting root cause, and strategies to prevent recurrence. * Collaborate with technical resources to assist in system upgrades and/or configuration changes, and projects. * Monitor vendor resources for new system releases and functionality, inform business areas about new offerings or enhanced process opportunities. * Provide end-users with application support. Prioritize issues and requests and provide meaningful updates. Escalate issues/opportunities as needed to deliver results. * Facilitate automation of manual tasks performed. * Participate in documenting test cases and results for user testing. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: * Associate's Degree in Computer Science or Business, or comparable work experience Experience: * 1-3 years' experience in Banking Technology and Core platforms, and supporting technology solutions Skills & Knowledge: * Foundational knowledge of information technology * Excellent analytical and problem-solving skills * Strong interpersonal skills * Continuous improvement mindset * Strong change management skills * Excellent written and verbal communication skills, including ability to present technical information to non-technical audiences, provide concise summaries of activities and issues, and to ask clarifying questions to understand the full scope of an issue. * Attention to detail and consistent follow-through * Ability to work both independently and as part of a team * Accountability - willing to investigate or attempt a task independently before asking for help Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com. | |