AVP of Mortgage Loan Origination

Verve Job Description:

AVP OF MORTGAGE LOAN ORIGINATION

Pay Grade 14

POSITION SUMMARY

The AVP Mortgage Loan Origination is responsible for driving mortgage growth through high-impact leadership, coaching, and sales strategy. This role leads and develops a team of Mortgage Advisors across multiple markets with a focus on increasing team production, strengthening pipeline discipline, and creating the conditions for consistent, sustainable volume growth.

This leader plays a critical role in advancing Verve's Digital First. Relationship Always. Strategy, ensuring a seamless, compliant, and consultative mortgage experience from application through closing.

Success in this role is defined by overall team production, member experience, coaching effectiveness, sales execution, and strong cross-functional partnership.

POSITION RESPONSIBILITIES

General Responsibilities

Leadership & Team Development

• Lead, coach, and develop Mortgage Advisors to achieve production, pipeline, and member experience goals
• Establish clear expectations, conduct regular coaching and performance reviews, and build a high-performing, accountable team
• Support recruiting, onboarding, and ongoing development to strengthen team capability and bench strength

Mortgage Sales Leadership & Volume Growth

• Lead team-level mortgage production strategy to increase application volume, funded loan volume, and overall market impact
• Coach Mortgage Advisors on sales activity, pipeline management, referral development, and consultative member conversations
• Identify opportunities to strengthen referral channels, improve conversion, and remove barriers that limit production growth

Performance & Business Management

• Monitor team and individual production, pipeline health, sales activity, and key performance metrics to ensure team goal achievement
• Use data and reporting to identify trends, inform coaching, adjust strategy, and drive higher team production
• Contribute to mortgage sales strategy, market growth, and cross-functional initiatives
• Support incentive plan alignment by reinforcing team-based production outcomes and reducing conflict between personal production and leadership responsibilities

Member Experience & Operational Excellence

• Ensure a seamless, timely, and transparent mortgage experience from application through closing
• Partner with operations and underwriting teams to improve efficiency and reduce process friction
• Serve as an escalation point for complex member or loan situations

Compliance & Risk Management

• Ensure adherence to all mortgage regulations, internal policies, and ethical origination practices
• Maintain required licensing (NMLS) and reinforce compliance standards across the team
• Promote accurate, complete, and compliant loan application practices

Collaboration & Leadership Alignment

• Partner across the organization to strengthen referral channels and member relationships
• Communicate performance trends, risks, and opportunities to senior leadership
• Represent Verve in the community and industry as needed.
• Additional duties as assigned.

EDUCATION AND EXPERIENCE

• Bachelor's degree in business, finance, or a related field preferred (experience may be substituted).
• Minimum of five (5) years of residential mortgage origination, mortgage sales leadership, or related mortgage production experience required.
• Minimum of two (2) years of leadership, coaching, or team lead experience required.
• Prior experience within a credit union or community-based financial institution strongly preferred.

KEY COMPETENCIES

• Leadership & Coaching: Ability to lead, inspire, and develop a sales team while fostering accountability and engagement.
• Mortgage Expertise: Deep knowledge of mortgage products, origination processes, secondary market requirements, and regulatory compliance.
• Sales Performance Management: Strong ability to lead team production, strengthen pipeline discipline, and coach for increased volume.
• Member Experience Focus: Commitment to consultative, relationship based service.
• Risk & Compliance Awareness: Strong judgment related to lending risk, documentation standards, and regulatory adherence.
• Strategic Thinking: Connects market opportunities, team activity, and daily execution to Verve's growth and member experience strategy.
• Relationship Building: Effective internal and external partner development.
• Communication & Influence: Clear, confident communicator across all levels.
• Operational Excellence: Balances speed, quality, and consistency.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work Environment: Business office, the noise level in the work environment is usually quiet to moderate.
• Physical Requirements: Ability to sit or stand at a desk the majority of the workday; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The employee may occasionally lift and move up to 30 pounds.

The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.