Pharmacy Call Clerk

Location:

Pay Range:

KPA 1- Front-End Customer Service & Patient Support

• Provide exceptional customer service over the telephone.
• Answer, triage, and route incoming phone calls, take accurate messages, and respond to routine inquiries.
• Accurately process customer transactions.

KPA 2- Pharmacy Operations & Administrative Support

• Perform administrative tasks that support daily pharmacy operations.
• Maintain organized filing systems for prescriptions, pharmacy records, and required documentation.
• Create purchase orders and assist with routine office and pharmacy administrative functions.
• Prepare daily and weekly operational reports.

KPA 3- Inventory Management & Supply Control

• Assist with inventory preparation, tracking, and organization.

KPA 4- Pharmacy Maintenance & Regulatory Compliance

• Support adherence to organizational policies, safety standards, and pharmacy procedures.

KPA 5- Team Collaboration & Communication

• Collaborate effectively with pharmacists, technicians, and other healthcare team members to ensure efficient pharmacy operations.
• Accept work assignments based on operational priorities and departmental needs.
• Communicate assignment status, concerns, and project updates to appropriate personnel.
• Demonstrate professionalism by reporting to work on time and fostering positive working relationships.
• Utilize problem-solving and conflict resolution skills to support a productive team environment.

KPA 6- Quality Improvement & Professional Development

• Participate in staff meetings, in-service training, and continuing education opportunities.
• Support performance improvement initiatives and identify opportunities to enhance customer service and operational efficiency.
• Maintain required competencies and complete ongoing training necessary for the position.

Education

• High school diploma, GED, or equivalent required.

Minimum Relevant Experience

• Previous retail, customer service, or pharmacy support experience preferred.

• Demonstrated proficiency using Microsoft Office applications (Word, Excel, PowerPoint) or similar software.

• Bilingual proficiency preferred.

Certifications/Licenses

• Valid driver's license with the ability to travel between sites as needed.

• No professional certification required.

Skills

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook required.

• Excellent verbal and written communication skills.

• Strong organizational, time management, and multitasking abilities.

• Demonstrated customer service skills with a patient-focused approach.

• Ability to work independently while contributing effectively as part of a team.

• High level of professionalism, integrity, motivation, and accountability.

• Ability to maintain confidentiality and treat others with dignity and respect.

• Strong problem-solving skills with the ability to identify opportunities for process improvement.

• Ability to maintain required competencies through ongoing training and professional development.

• Ability to operate standard office and pharmacy equipment.

• Ability to stand for extended periods and lift up to 50 pounds.

• Ability to deliver medications to patients at off-site locations, including hospitals and curbside pickup areas.

• Ability to safely drive between company locations and work in varying weather and road conditions.

Travel: 0-25%

Expectations for All Employees

This position description reflects the general duties and responsibilities necessary to perform the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. The responsibilities listed may be subject to change at any time and individuals may be asked to perform duties outside of their regular responsibilities to support the ongoing business operation needs.

Americans with Disabilities Act (ADA) Compliance

The essential functions described herein are intended to define the fundamental duties of the position and serve as the minimum requirements for performance. They do not represent an exhaustive list of all job duties that may be required. AON complies with the Americans with Disabilities Act (ADA) and applicable state and local laws. The Company will engage in an interactive process to evaluate and, where appropriate, provide reasonable accommodations to qualified individuals with disabilities, provided such accommodations do not impose an undue hardship on the business.

Physical Requirements

• Sitting
• Keyboard use
• Minimal lifting
• Long screen exposure

Cognitive Requirements

• Time management
• Effective written/verbal communication
• Policy interpretation

Environmental Requirements

• Home office setup
• Minimal external environmental exposure

Accommodation Notes

• Flexible hours
• Ergonomic home office guidance
• Communication software accessibility