Temporary Meter Processing Representative

Job Title: Temporary Meter Processing Representative

*This is a temporary position offered as a 3-month contract. Extension beyond the initial term is not guaranteed and will be based on business needs and performance. *

Pay Rate: $31.42 per hour

Summary

Meter Processing Representative is under general supervision, performs all types of meter reading processing work.

Principal Duties and Responsibilities

• Prepares and enters transactions to originate the billing of an account or makes corrections to the account.

• Processes files to and from hand-helds, and verifies that meter data has been transferred to Host via Meter Reading electronic systems.

• Assigns routes and make up schedules for Meter Readers.

• Makes appointments with Customers to obtain meter readings and creates or cancels orders when appropriate.

• Schedules, assigns and dispatches (prints) related meter reading orders as needed.

• Performs data entry of change name and re-read orders and make appropriate billing adjustments when necessary. Review customer billing history as needed.

• Assigns un-routed and new meters to a meter reading route in CIS. Enters district reroutes into CIS and create new routes as needed.

• Provides phone support for Meter Readers.

• Works related reports according to prescribed procedures, using existing or new systems.

• Processes readings that interface to the Industrial Billing System and verifies that readings transferred.

• Updates special conditions and meter reading instructions or directions when appropriate.

• Originates letters to notify customers of SONR (Shut-Off No Read) conditions, or to replies to customer's correspondence.

• Operates a call direction telephone system.

• Maintains department files and records, both electronic and hard copy.

• Performs miscellaneous clerical functions such as typing and filing, opening and distributing mail.

• Receives and relays messages.

• Performs duties in accordance with NiSource procedures, practices, and safety rules.

• Reports irregularities and abnormal conditions.

• Directs the work of one or two employees assigned to assist.

• Assists in the training of other employees.

• Performs similar or less skilled work in this classification or, when the diversity of the work load requires, perform similar or less skilled work in equal or lower classifications.

Required Qualifications for Position

• High school education or the equivalent.

• Shall successfully complete applicable CSR training as described in the qualifications in the classification of Customer Service Representative.

• Ability to operate a computer, adding machine, calculator and reproduction and facsimile equipment.

• Ability to acquire a thorough working knowledge of rates, billing codes, utility service classifications and collection policies.

• Ability to deal with both external and internal customers in an intelligent, tactful and courteous manner.

Preferred Qualifications for Position

• Previous experience using Customer Information Systems