Driver License Center Supervisor - Clearfield

Make a daily impact by becoming a Driver License Center Supervisor with the Department of Transportation. This role puts you at the center of a busy workplace where teamwork, organization, and clear direction lead to success. You will ensure that testing runs smoothly and that customers receive respectful and professional service. Join a team that values your leadership and dedication.

This role oversees daily operations at a Driver License Center and ensures testing, customer service, and staff performance meet established standards. It focuses on leadership, oversight, and maintaining fair and accurate testing procedures. As a Driver License Center Supervisor, you will perform the following duties:

• Staff Leadership: Guide employees through daily tasks and center operations
• Test Oversight: Ensure all knowledge, skills, and vision tests are administered consistently and accurately
• Customer Service: Promote courteous and professional service to every individual entering the center
• Performance Monitoring: Review employee productivity, test results, and customer feedback to improve operations
• Fraud Prevention: Maintain oversight and audit controls to deter identity theft and ensure compliance with regulations
• Training Support: Identify staff development needs and provide appropriate training opportunities

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Work overtime and travel to other Driver License Centers when needed.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience as a Driver License Examiner (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience as a Driver License Examiner Assistant (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of experience obtaining, evaluating, and providing information to the public.

Special Requirements:

• All positions require an active Pennsylvania non-commercial Class C Driver's License or equivalent and twenty-one years of age at the time of application.
• All positions require no suspensions or revocations of a driver's license during the five year period immediately preceding employment.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.