Business Execution Consultant 4 - Contingent

Job Title: Business Execution Consultant 4 (Contact Center Trainer)

Location: Charlotte NC 28282 & Des Moines, IA 50266

Duration: 12 - month (with possibly extension)

Pay range : $55-$62

Job Description :

• In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Business Execution.
• Seeking an experienced training developer to build agent and supervisor training for new CCaaS platforms. Focus on Epiplex simulations, job aids, and practical learning content tied to call center workflows.
• Review and analyze complex multi-faceted, larger scale, or longer-term Business Execution challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
• Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables.
• Strategically collaborate and consult with client personnel.

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.

Key Responsibilities

• Develop Epiplex simulations and guided workflows
• Create job aids, quick reference guides, and training content
• Translate CCaaS functionality into clear, user-friendly materials
• Partner with SMEs to validate and refine content
• Support rapid updates aligned to platform changes

Required

• Experience developing training for contact center environments
• Strong instructional design and job aid development
• Ability to simplify complex systems into actionable steps

Preferred

• Hands-on Epiplex experience (simulations, walkthroughs
• CCaaS / CIW platform experience
• Experience supporting large-scale tech rollouts

Deliverables

• Epiplex simulations
• Training curriculum / modules
• Agent & supervisor job aids

What are the top 3-5 skills, experience or education required for this position?

• Experience developing training (simulations, walkthroughs) preferably for contact center environments
• Ability to simplify complex systems into actionable steps
• Strong instructional design and job aid development
• Experience supporting large-scale tech rollouts including training needs analysis and curriculum planning
• Strong self-starter, works independently, takes ownership and proactively solves problems

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.