Travel Planner - Specialist

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Pet Insurance

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

Join our dynamic team as a Travel Planner Specialist at Loews Hotels, where your passion for travel and exceptional customer service will shine! In this exciting role, you'll have the opportunity to craft unforgettable experiences for our guests by providing personalized travel solutions and insider tips on local attractions. If you're ready to make a meaningful impact in the world of hospitality and create lasting memories for travelers, we want to hear from you.

Who You Are:

• Passionate about hospitality and delivering exceptional guest service that creates memorable experiences.
• Strong verbal and written communication skills, with the ability to build rapport and understand diverse guest needs.
• Detail-oriented and highly organized, ensuring accuracy and excellence throughout the reservation and travel planning process.
• Adaptable problem solver who thrives in a fast-paced environment and responds effectively to changing guest needs and priorities.
• Collaborative team player who works effectively across departments to support operational success and enhance the overall guest experience.

What You Will Do:

• Communicates with guests promptly, professionally, and courteously through chat, text, email, and phone channels, in accordance with Loews Hotels' service standards.
• Effectively manages multiple reservation channels simultaneously while maintaining accuracy, efficiency, and exceptional guest service.
• Promotes and sells the Loews experience by showcasing hotel accommodations, dining venues, spa services, golf offerings, local attractions, and special events in alignment with Reservations Department standards.
• Builds meaningful guest connections by actively listening, identifying individual preferences, and anticipating guest needs to deliver personalized service.
• Maintains comprehensive knowledge of hotel accommodations, amenities, services, and property features, incorporating this information into the sales process and proactively offering opportunities to enhance the guest experience.
• Completes reservation transactions accurately by ensuring guest profiles and reservation details are current, complete, and correctly documented.
• Documents guest requests, preferences, and special accommodations in the appropriate systems to ensure seamless communication and execution across hotel properties.
• Demonstrates a consistent commitment to hospitality through exceptional courtesy, professionalism, and a guest-focused approach in every interaction.
• Actively listens to guest concerns, requests, and challenges, resolving issues promptly and with genuine care, while escalating complex situations as appropriate to ensure guest satisfaction.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.

Your Experience Includes:

• High School Diploma or GED equivalent
• Previous experience in customer service, travel planning, or hospitality is highly desirable.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse clientele.
• Proficient in using computer systems and hotel reservation software.
• Detail-oriented with excellent organizational skills and the ability to multitask.
• Passion for travel and a deep understanding of the hospitality industry.
• Ability to work flexible hours, including weekends and holidays as needed.