Customer Service and Billing Assistant

Customer Service and Billing Assistant

Orange Water and Sewer Authority (OWASA) 

Seeking a friendly, welcoming, and helpful Customer Service and Billing Assistant to join our dynamic team. This position provides customer service and administrative and technical support for the Community Relations and Finance Departments.

Key Responsibilities include:

• First point of contact for visitors entering the main Administration Building; greets visitors.
• Answer main telephone line and directs calls.
• Organize, schedule, and prepare for meetings and special events, including assistance with monthly Board meetings.
• Gather, secure, and verify information to prepare documents and presentations. Conduct data entry of information by developing and maintaining spreadsheets, databases, and various computer files.  Maintain electronic and paper filing systems for department(s).
• Prepare and execute large mailings.  Distribute and process incoming/outgoing mail daily.  
• Request, issue and review for accuracy purchase orders, invoices, and check requests.
• Maintain the overall operation and service for the organizations postage machine; order supplies and maintain inventory. 
• Provide back-up support for Customer Service Representatives, including cross-training on cashiering, general customer support, and customer engagement.
• Assist Customer Service Manager with special projects, including assistance with preparing data and reports.
• Help in tracking key performance indicators for the Customer Service and Billing Team.

Position Qualifications:  

• Position requires a high school diploma or GED with two years experience working in an administrative and/or customer service role.
• Notary Public and Certified Client Service Specialist required within one year of hire. (OWASA will cover the cost of training and certification.)
• Ability to effectively communicate information to customers, public, and other staff.  
• Proficient in Microsoft Office and Share Point and all office equipment.

Our team members are our most important resource. Pay and Benefits include:  

• Salary Range is $46,175 - $69,262
• Membership in the NC Local Government Employee Retirement System; 5% Employer 457 Deferred Compensation contribution; Retirement Health Savings account 
• Employer paid Health, Dental, Vision, Life insurance, Dependent Life, Long-term Disability  
• Cell Phone Stipend 
• Vacation, Sick, Personal, Bereavement and Parental Leave
• 12 Paid Holidays  
• Educational Reimbursement: Bonus Pay for Additional Certification and/or Education   
• Ability to transfer unused sick leave from preceding NC Local Government or State agency employer
• Much, much more!

OWASA is an Equal Opportunity Employer committed to continuous improvement, sustainability, creativity, diversity, equity, inclusion and belonging. OWASA provides competitive pay and benefits in a safe, rewarding work environment. Visit www.owasa.org to apply for this excellent opportunity. 

This recruitment closes on July 9, 2026.

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