Clerical Assistant 3

NOTE: This posting will close on June 29, 2026 or after 50 applications are received, whichever occurs first.

Grow your career while serving the public! As a Clerical Assistant 3 with the Department of Transportation (PennDOT), you play a key part in keeping Pennsylvania's vehicle records correct and up to date. Your work supports both the public and many PennDOT teams that rely on accurate information. Each day brings new tasks that help strengthen your organizational and communication skills. This position offers a meaningful way to help drivers all through the Commonwealth!

The Clerical Assistant 3 role supports the accuracy of vehicle records and helps meet the needs of customers and PennDOT staff. The position involves research, communication, and detailed record work across many types of requests. As a Clerical Assistant 3, you will perform the following duties:

• Record Research: Review inquiries and documentation to determine the accuracy of vehicle title and registration records
• Data Updates: Enter, correct, and create records in a database system based on verified information
• Customer Response Work: Review electronic messages and calls to resolve discrepancies and provide needed information
• Priority Processing: Review high priority requests and prepare accurate responses or corrections for leadership and customers
• Special Handling Tasks: Examine unique cases such as impoundments, dead tags, duplicate VIN issues, and requests for secure documentation
• Phone Support: Answer questions from the public and internal partners about vehicle titles, registration, and related programs

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.