AV Specialist

Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. We offer opportunity, unique challenges, and clear-sighted commitment. SPA: Objective. Responsive. Trusted.

SPA's Information Technology (IT) Department consists of over 30 IT professionals across the full spectrum of IT disciplines: end user support, systems administration, network operations, cybersecurity, classified systems administration, audio/visual and policy & compliance. The audio/visual (AV) team provides technical oversight, operational support and maintenance of the AV systems in critical SPA meeting and conference spaces. The AV team is a small unit supporting 30+ conference rooms across 6 office locations in the DC metro area, including our premier 12-floor headquarters in Alexandria, VA. Our objective is to support our colleagues and customers through the modernization and sustainment of SPA's meeting and collaboration AV systems in the national capital region (Northern Virginia and Washington DC).

This is a great opportunity for a self-starter who wants to make a meaningful impact on a small team! SPA offers great opportunities for those who are early in their technical career and/or those looking to build their qualifications and experience. Benefits of joining SPA include:

• Opportunity to obtain a DoD security clearance
• Employer-paid professional education and certification benefits
• Opportunity for a hybrid work schedule (after an indoctrination period)

Responsibilities of the AV Specialist include, but are not limited to, the following:

• The AV Specialist will be the first point of contact to resolve AV support requests submitted through the corporate ticketing system
• Work under the guidance of the AV Manager and IT Program Manager to implement and maintain secure AV solutions
• Lead less complex installation and repair efforts that can be performed with support of SPA's End User Support Team
• Local travel to regional offices to support installation and repair efforts including special events
• Maintain room documentation to include user guides, service records and equipment/material inventories
• Perform preventative maintenance and spot checks of conference room AV systems

• Required Qualifications:

  • US citizenship, and eligibility to obtain and maintain a DoD Security Clearance are required
  • Experience operating and troubleshooting fully integrated VTC systems, including video distribution systems with various degrees of complexity
  • Familiarity configuring AV equipment via Crestron Toolbox and/or QSYS Designer
  • Experience with direct end-user and/or customer support troubleshooting QSYS and Crestron AV systems
  • Ability to regularly lift heavy equipment or materials (up to 50lbs)
  • High school diploma

  Desired Qualifications:

  • Manufacturer certifications from Crestron, QSC, Extron, Biamp or Shure
  • Experience configuring USB bridging to AV systems for use with soft-codec conferencing applications (e.g. MS Teams or Zoom)
  • Experience troubleshooting audio issues in QSYS or TesiraForte