Quality Control Specialist

Location: Fayetteville, North Carolina - Fort Bragg

Type: Non-Exempt

Work Schedule: Full-Time, Day Shift

Compensation: $26.36 - $26.36 per hour

Benefits: Tessera is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of a Quality Control Specialist at Tessera include:

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance

• Flexible Spending Accounts for both medical and dependent care

• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave

• Potential shared earning bonus

• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents

• Professional development, certifications, and training opportunities

• Verizon wireless discount

• Employee Assistance Program (EAP), and an engaging wellness program

• Public Service Loan Forgiveness eligibility for full-time employees

Tessera is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful work environment to our employees.

Typical duties include but are not limited to:

• Assist in developing, implementing, and monitoring quality control programs to ensure compliance with contractual, safety, and quality requirements.

• Perform independent inspections of service orders, completed work, and associated documentation, including scheduled, unscheduled, and random QA/QC reviews, to verify adherence to established standards.

• Perform and document daily inspections using established programs, checklists, and systems to ensure all contract quality specifications are consistently met.

• Review work orders, maintenance documentation, historical data, and inspection records to identify trends, recurring deficiencies, and opportunities for improvement.

• Monitor performance trends, customer feedback, and complaint data to support continuous improvement and performance accountability.

• Identify, document, and communicate deficiencies in a clear and timely manner; initiate and support corrective actions to ensure resolution and prevent recurrence.

• Verify completeness and accuracy of service order documentation for presentation and acceptance in accordance with contractual requirements.

• Maintain and ensure accuracy of all quality records, including inspection results, reports, and performance data within designated systems (e.g., Smartsheet, SharePoint or other document control systems).

• Prepare and submit required daily, weekly, and monthly reports to Quality Control leadership and operational management, ensuring clarity, accuracy, and completeness.

• Conduct inspections to ensure compliance with safety, environmental, SOP, and ISO standards; support and participate in internal and external audits as required.

• Review contracts regularly to remain current on performance standards, specifications, and any modifications to service requirements.

• Collaborate with the Production Control Manager, Assistant Production Control Manager, and Liaisons to ensure alignment between quality standards and service order execution.

• Engage with customers during inspections, including soliciting feedback and surveys, while maintaining professional, courteous, and timely communication.

• Establish and maintain effective working relationships with customers, employees, and management to promote quality awareness and operational effectiveness.

• Utilize computer systems and software applications for data entry, tracking, analysis, and reporting functions.

• Travel to on-site and off-site locations as required to perform inspections independently or as part of a team.

• Participate in cross-training, training initiatives, and quality-related meetings to support operational readiness and continuous improvement.

• Maintain professionalism in appearance and conduct at all times.

Qualifications:

• Three (3) years of quality control experience required.

• First Aid/CPR certification preferred.

• Must have a strong facilities maintenance background.

• Must be familiar with a military environment.

• Must be able to respond to customer inquiries in an efficient and timely manner.

Physical Requirements:

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance. The physical demands of this position may be reasonably accommodated for individuals with disabilities to perform the essential functions on a case-by-case basis.

• Must be able to lift and/or move up to 50 pounds.

• May be required to reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.

• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also be required.

• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance.

• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act. Please visit this website for more information: https://www.dhs.gov/real-id.

• Must be able to obtain and maintain applicable security clearances and installation access. A background check and E-Verify will be conducted for this position.

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*** Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act.

Please visit this website for more information: https://www.dhs.gov/real-id.

To Apply: Visit our website at www.tessera.org to complete an application.

Current Employees: need to log into their Workday to apply through the Jobs Hub. Please reach out to your Recruiter if you need assistance.

Tessera is a national non-profit, government contractor that is dedicated to "Creating Opportunities for People with Disabilities" through hiring and supporting individuals with disabilities and veterans with disabilities. We take pride in our mission-focused culture, our Core Values, Diversity, Partnership, Commitment, Integrity, and Quality, and our dedication to providing a safe and respectful work environment to our employees.

Individuals with disabilities are encouraged to apply.

Tessera is here to help you with the recruitment process.

If you require an accommodation or support, please contact us at

(360) 475-0756 ext. 349, or emailrecruiting@tessera.org.