New 
Experience Planner
 Omni Hotels & Resorts | |
18-18
| |
 United States, Virginia, Hot Springs | |
| 1766 Homestead Drive (Show on map) | |
 Oct 07, 2026 | |
|
The Omni Homestead Resort & Spa
The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. Overview: This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations. Responsibilities: * Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property * Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable) * Up-sell room types to maximize hotel average daily rate * Coordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets * Achieve monthly revenue goals for the position as defined by the DORM and senior property leadership * Implement Moments of Service (MOS) on every call * Reserve golf tee times, spa appointments, dining reservations, etc. in all activity applications * Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis * Post advance deposits and route billing of activity reservations (when applicable) * Process activity confirmations * Answer inbound calls; check voicemail/inbox and answer emails in a timely manner * Review arrivals report, opt in report, and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations, LOS patterns, etc.) * Respond to guest requests for Experience Planner services in a timely manner * Email relevant correspondence with appropriate departments * Make detailed reservation notes in reservation to ensure accuracy * Other duties as may be assigned by management Qualifications: * Previous luxury hotel experience is required. * Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. * Ability to stand for the entire scheduled shift. * Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. * Knowledge of the surrounding area and all of its attractions. * Knowledge of Property Management Systems and related computer programs * Strong knowledge of Microsoft Office Software. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |