Account Manager Job

Account Manager - Packaging Adhesives (North America)

Location:

Remote (Up to 50% travel)

Reports To:

National Sales Manager - Packaging

Position Summary

We are seeking a highly motivated and customer-focused Account Manager to join our North America Packaging Adhesives team. This role is responsible for managing and growing a portfolio of strategic accounts by building strong, long-term customer relationships and delivering value-driven solutions.

The Account Manager serves as a trusted advisor to customers, leveraging both commercial and technical expertise to support customer success, drive retention, and expand business within existing accounts. This position plays a critical role in strengthening partnerships across key markets including food & beverage, personal care, and consumer goods.

Key Responsibilities

Account Management & Customer Growth

• Manage and develop a portfolio of strategic accounts with accountability for revenue growth, retention, and customer satisfaction
• Build and maintain strong relationships with key stakeholders across customer organizations (procurement, operations, engineering, leadership)
• Develop and execute account plans that identify opportunities to expand share of wallet and deepen customer engagement
• Drive organic growth within existing accounts through upselling, cross-selling, and introduction of new solutions
• Conduct regular customer meetings, including quarterly business reviews, to communicate value, performance, and future opportunities

Customer Partnership & Value Delivery

• Serve as the primary point of contact and trusted advisor for assigned customers
• Understand customer strategies, challenges, and operational needs to align solutions accordingly
• Proactively identify opportunities to improve customer performance, efficiency, and sustainability outcomes
• Ensure a high level of responsiveness to customer needs, issues, and escalations

Technical & Solution Support

• Provide consultative support by recommending adhesive solutions aligned with customer applications and processes
• Collaborate closely with Technical Service and R&D teams to:
• Optimize product performance
• Support line trials and product qualifications
• Troubleshoot and resolve technical challenges
• Support continuous improvement initiatives to enhance customer operations and product effectiveness

Strategic Collaboration & Internal Alignment

• Partner cross-functionally with Sales, Technical, Supply Chain, and Product Management teams to deliver a seamless customer experience
• Share voice-of-customer (VOC) insights to support innovation and product development
• Contribute to pricing, contract management, and long-term agreement strategies aligned to mutual value creation

Business Planning & Performance Management

• Develop and maintain accurate account forecasts and growth plans
• Track and report on key performance metrics including:
• Account revenue growth
• Retention rates
• Customer satisfaction
• Maintain up-to-date customer activity, opportunities, and account plans in CRM (e.g., Salesforce)

Qualifications

• Bachelor's degree in Business, Engineering, Chemistry, or a related field required (advanced degree preferred)
• 8-15 years of experience in B2B sales or account management, preferably in:
• Industrial adhesives
• Packaging materials
• Technical or manufacturing environments
• Proven track record of managing and growing existing customer accounts
• Strong relationship management and stakeholder engagement skills across multiple levels of an organization
• Experience supporting complex, multi-site or national accounts
• Technical aptitude with the ability to translate customer needs into practical solutions
• Knowledge of packaging processes and adhesive applications (hot melt, end-of-line systems) is a strong advantage
• Excellent communication, negotiation, and organizational skills
• Self-motivated, collaborative, and customer-centric mindset
• Proficiency with CRM tools (Salesforce or equivalent)