Security Account Manager - Investment Banking Client

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring a Security Account Manager for an Investment Banking Client located in Boston, Mass

As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front-guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Essential Duties & Responsibilities

Team leadership & performance management

Supervise and schedule operations-center staff and the on-site security team to maintain uninterrupted 24/7 coverage.
• Set performance expectations, conduct evaluations, coach and develop staff, manage hiring, onboarding, and take corrective action in coordination with the contractor and client.
• Establish and monitor performance measures emphasizing quality and accuracy and conduct quality review of analyst work products.

Training & development

• Own onboarding and ongoing training; ensure staff are certified on required systems before performing related duties and maintain training and certification records.
• Conduct recurring drills and exercises and apply lessons learned to improve procedures.

SOPs, Playbooks & Operational Standards

• Develop, maintain, and standardize GSOC SOPs, response playbooks, escalation matrices, and operational procedures.
• Continuously improve operational workflows, triage processes, and incident handling procedures.
• Ensure operational consistency across all shifts and personnel.

Investigations

• Oversee intake, triage, documentation, and case management for security incidents, ensuring sound evidence handling and accurate, audit-ready records.
• Coordinate appropriately with client Human Resources, Legal, Privacy, and law enforcement within legal boundaries; identify trends to support proactive mitigation.

GSOC Technology & Systems Management

• Oversee GSOC technology platforms including:
• CCTV systems
• Access control systems
• Mass notification platforms
• Intelligence monitoring tools
• Incident management systems
• Coordinate system testing, maintenance, upgrades, and operational enhancements.
• Ensure operational reliability and functionality of all GSOC systems.

Intelligence collection & analysis

• Direct the intelligence cycle - collection from open sources and commercial platforms, analysis, production, and dissemination of timely, accurate products.
• Set source-evaluation and corroboration standards, and quality-control analytic products and recurring briefings.

Risk assessment

• Plan and conduct physical security, site, event, and travel/country risk assessments using an established risk methodology.
• Assess threats and vulnerabilities across people, facilities, information, and partners; prioritize by likelihood and impact; deliver actionable recommendations and track mitigation to closure.

Crisis response & communication

• Serve as the operations-center escalation lead; ensure events are classified and escalated according to the client's severity and escalation framework.
• Govern mass-notification standards and message accuracy, coordinate with the client's crisis-management teams during activations, manage personnel accountability/wellness-check processes, and lead after-action reviews.

Metrics, Reporting & Continuous Improvement

• Establish and monitor GSOC performance metrics, KPIs, and SLAs.
• Conduct operational audits and identify areas for improvement.
• Develop initiatives that improve operational efficiency, response capability, and service delivery.
• Produce operational reports, metrics summaries, and executive updates.

Stakeholder Coordination & Communications

• Serve as a liaison between the GSOC and internal business units, leadership teams, vendors, and external partners.
• Coordinate operational communications during incidents and crises.
• Support executive briefings, operational updates, and stakeholder reporting.

Business Continuity, Travel Risk & Compliance

• Support travel security operations and traveler monitoring initiatives.
• Integrate GSOC operations into broader business continuity and crisis management programs.
• Ensure compliance with company policies, operational standards, and applicable regulations.

Physical security operations

• Oversee access control and video-surveillance monitoring, alarm response, badging, visitor management, and after-hours response in coordination with on-site staff and local responders.
• Guide GSOC to be the primary back-up for all satellite sites
• Maintain operational readiness and business continuity of the operations center.

Cross-site & enterprise collaboration

• Serve as the operations-center liaison to the client's locations, promoting consistent security standards, notification practices, and situational-awareness sharing across sites.
• Build effective working relationships with client business-continuity, HR, IT/security, Legal/Privacy, and communications partners, and maintain relationships with law enforcement, emergency services, and external risk-management providers.
• Supervisory Responsibilities - Directly supervises operations-center analysts and the on-site security team; responsibilities include scheduling, training, performance management, and coordination of staffing levels and coverage in line with contractor and client requirements.

Required Qualifications

• Education: Bachelor's degree in security management, criminal justice, emergency management, intelligence, or a related field - or an equivalent combination of education and relevant experience.
• Experience: 3+ years of security operations experience, including 3+ years in a security/global operations or command-center environment and demonstrated team leadership or supervisory experience.
• Experience managing or coordinating a 24/7 operation, including staff scheduling and coverage.
• Working knowledge of access control and video-management systems, mass-notification tools, and security intelligence/analysis practices.
• Hands-on experience with enterprise platforms such as access control (e.g., CCure), video management (e.g., Avigilon, ExacqVision), mass notification (e.g., Everbridge), and travel risk management (e.g., International SOS).
• Strong written and verbal communication, sound judgment under pressure, and demonstrated discretion with confidential and sensitive information.
• Proficiency with standard office and collaboration software.

Preferred Qualifications

• Experience in healthcare, technology, or other regulated environments, and familiarity with applicable privacy and security expectations.
• Incident-command or crisis-management training (e.g., ICS), and intelligence/OSINT analysis experience.
• Knowledge, Skills & Abilities
• Leadership and people-management skills, with the ability to develop and retain a high-performing team.
• Analytical and problem-solving ability, attention to detail, and clear, concise reporting.
• Calm, decisive judgment in time-sensitive and emergency situations.
• Collaboration and relationship-building across teams, sites, and external partners.
• Commitment to confidentiality, ethics, and professional conduct.
• Physical Demands & Work Environment
• Works in a 24/7 operations-center environment; the schedule may include shifts, nights, weekends, holidays, on-call, and response to events outside normal business hours.
• Frequently remains in a stationary position and monitors multiple screens for extended periods.
• Occasionally moves about the facility and between work areas; may respond to incidents on site.
• Communicates effectively in person, by telephone, and in writing.

Salary: $98,321 / year

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.