New

Principal, Digital & Assisted Channels

Valley National Bank
$113,500.00 - $200,700.00 / yr
United States, New York, New York
Jun 06, 2026
Responsibilities include but are not limited to: Lead the definition and evolution of end-to-end digital experiences and platforms, ensuring they are cohesive, intuitive, and scalable across products and channels. Apply systems thinking to connect customer needs, product capabilities, technology, and operational processes into unified solutions. Establish and maintain standards, frameworks, and best practices that elevate quality, consistency, and efficiency across the organization. Influence strategy, prioritization, and decision-making across cross-functional teams without direct authority. Design and improve complex customer journeys, addressing friction points across digital, physical, and assisted touchpoints. Drive the integration of emerging technologies, including AI, into customer experiences and internal workflows in a responsible and effective way. Use data, research, and performance insights to identify opportunities, inform decisions, and continuously improve experience and platform outcomes.