Workplace Experience Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Ambassador

About JLL

JLL is a Fortune 500 professional services and investment management firm specializing in real estate. With 300 offices across 80 countries and 93,000+ team members, we deliver sustainable real estate solutions using advanced technology. We're committed to fostering a diverse, inclusive environment where everyone can thrive and achieve their full potential.

Join us to work on high-impact projects with leading global businesses, innovate in real estate, and build meaningful professional connections.

What This Job Involves

The Workplace Experience Ambassador delivers exceptional daily client experiences through proactive communication, enhanced engagement, and personalized service. You'll strengthen partnerships between JLL, service providers, and clients while developing your professional skills. This client-facing role combines your passion for service, strong interpersonal abilities, and enthusiasm for creating hospitality-focused workplace environments.

KEY RESPONSIBILITIES:

Developing and Maintaining Goals

• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to training centers and meeting services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
• Execute Experience / Ambassador services in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules and regulations
• Conduct routine walkthroughs of the campus to include training centers, meeting rooms and food service locations onsite.
• Providing assessments of the workplace experience services delivered to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide stable service delivery for the Client.
• Assist the experience services team in supporting after hours events on an as needed basis.
• Support data collection, analysis and reporting to ensure alignment with the Clients' goals and objectives
• Achieve and exceed goals including performance goals, team goals and Clients' goals and objectives
• Work with key account and client stakeholders to organize, host, and operationalize key engagement events within the assigned client location to enhance experience.

Ensuring Exceptional Service

• Provides backup support to the receptionists on the Workplace Experience team through providing lunch breaks and PTO requests as needed.
• Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)
• Assists with third party vendor relationships and service partners to provide maximum service delivery
• Assist the ES team with managing any early training room & conference center group arrivals as needed.
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client's operations occur
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
• Assistance and flexibility with Client events as needed to ensure flawless delivery
• Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts
• Provide administrative and operational excellence for soft services
• Perform additional job duties, as requested

Qualifications

• Bachelor's degree or equivalent
• 1-3 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferred
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently - strong prioritization and time management skills
• Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to adapt to new devices, technology and applications
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)

What you can expect from us

We succeed together-across the desk and around the globe and believe the best inspires the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.