Customer Services Support Operator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Services Support Operator

Location(s): Irving, TX

Experience Required:

• 2-year vocational training.
• Up to 1 year of relevant experience.
• Entry-level to junior-level support role.

Key Responsibilities:

• Handle incoming customer orders, inquiries, and service requests.
• Process and manage customer orders and maintain customer records.
• Provide first-level remote and onsite user support.
• Escalate complex technical issues to Service Technicians or Service Engineers.
• Coordinate with customers and sales teams to resolve order and service-related issues.
• Assist in investigating and resolving commercial and technical problems.
• Support pre-sales and post-sales technical product guidance.
• Perform routine customer service activities following established procedures.
• Handle inbound customer calls and provide basic troubleshooting support.
• Conduct outbound customer communications when required.

Required Skills:

• Customer service and customer support experience.
• Basic technical troubleshooting skills.
• Order management and data entry experience.
• Ability to follow defined processes and procedures.
• Good communication and coordination skills.
• Familiarity with standard office and business software applications.
• Ability to manage multiple tasks and customer requests simultaneously.

Role Characteristics:

• Works within established guidelines and procedures.
• Handles routine and moderately varied situations independently.
• Escalates unexpected or complex issues to senior technical staff.
• Primarily focused on service operations, customer support, and administrative processing.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.