Application Analyst - CareConnect (Tapestry)

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Application Analyst - CareConnect (Tapestry)

Location(s): Los Angeles, CA
(Remote)

Position Summary:
Seeking an experienced Application Analyst with strong Epic Tapestry expertise to provide support for AP Claims, CRM, and Utilization Management (UM) functions. This is a remote contract role covering a leave of absence, with an immediate need for onboarding.

Key Responsibilities:

• Configure, maintain, and support Epic Tapestry applications.
• Support AP Claims processing workflows, CRM functionality, and UM-related activities.
• Analyze business processes and system workflows to recommend and implement solutions.
• Perform system design, configuration, testing, implementation, maintenance, and user support.
• Collaborate with business stakeholders, technical teams, and end users to identify requirements and optimize system performance.
• Provide troubleshooting, issue resolution, training, and documentation.
• Participate in quality assurance, system testing, and application enhancements.

Required Qualifications:

• Epic Tapestry Certification (required).
• Minimum 6 years of Epic Tapestry configuration experience.
• Experience supporting AP Claims, CRM, and preferably Utilization Management (UM).
• Strong knowledge of healthcare information systems and healthcare operations.
• Experience with system workflow analysis and business process design.
• Proficiency with Microsoft Office Suite, email, intranet, internet, and related technologies.
• Bachelor's degree in Healthcare Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
• Minimum 3 years of experience within a healthcare organization.

Required Skills:

• Deep knowledge of application design, development, implementation, support, maintenance, testing, and quality assurance.
• Strong analytical, research, and problem-solving skills.
• Ability to gather requirements and identify underlying business needs.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Ability to explain technical concepts to both technical and non-technical users.
• Excellent customer service and stakeholder management skills.
• Strong interpersonal and collaboration skills.
• Ability to remain effective in high-pressure situations and appropriately escalate issues when necessary.

Ideal Candidate:

• Epic Tapestry Certified professional with extensive configuration experience.
• Background supporting payer operations, claims management, CRM, and UM workflows.
• Proven ability to work independently in a remote environment while collaborating effectively with cross-functional teams.
• Available to work full-time during Pacific Time business hours.

Duration:

• June 15 - December 18 (Leave of Absence Coverage).

Schedule:

• Monday-Friday, 8:00 AM-5:00 PM PST.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.