New 
Director, HR Operations - HYBRID
 First American | |
sick time, 401(k)
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 United States, California, Santa Ana | |
| 1 First American Way (Show on map) | |
 Jun 06, 2026 | |
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Who We Are
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
The Director, HR Operations will lead the operations team, including full life-cycle transaction management and employee services, ensuring the highest level of data integrity, processing accuracy and customer service. Partner with key HR and business stakeholders to develop, implement, and optimize standard operating procedures and adherence to service level agreements (SLA). Drive continuous improvement efforts that support First American's direction and vision.
This role will be pivotal in the transformation of HR Operations into a modern, technology-enabled function that leverages Workday's evolving AI capabilities, self-service tools, automation, and digital workflows to deliver an exceptional employee and manager experience. Reporting to the VP, People Operations and Technology, this leader will influence the redefinition of the operating model for HR service delivery as AI-enabled platforms increasingly allow employees and managers to independently complete routine HR transactions. This role is responsible for driving operational excellence, simplifying processes, reducing manual intervention, and repositioning the HR Operations team toward strategic workforce enablement, governance, analytics, compliance, and employee experience optimization. The ideal candidate is a transformational HR operations leader, who is experienced in process redesign, change management, and digital transformation. This individual must be comfortable leading organizational change in an environment where AI and automation are fundamentally reshaping how HR services are delivered. Key Responsibilities HR Operations Leadership
Process Excellence & Service Delivery
Organizational Change & Workforce Evolution
Qualifications Required Qualifications
Preferred Qualifications
Key Success Metrics
Leadership Competencies
*Hybrid Schedule - sit on-site 3 days per week* ** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
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