Supervisor, Treasury Client Services

If you are interested in a career in Treasury Services with an industry-leading provider of sophisticated financial solutions, you've come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. We believe no challenge is too big and no opportunity is too small when we work together to build relationships.

The Supervisor, Treasury Client Services oversees a team of Treasury Client Service Professionals managing daily workflow of the team and ensuring all client issues are effectively resolved.

Meaningful impact comes from working together. Our team is a cohesive unit. Our camaraderie, shared decision making, mutual respect for others, and desire to win are what make us successful. Managers at all levels practice an open door policy to encourage candid communication, feedback, and discussion. Ideas on how to impact the bottom line are listened to, encouraged, and respected.

• You will oversee all Treasury Client Service Professional responsibilities, ensuring coverage of all reports and client service duties, review request for the approval of funds movement (i.e. Wires, Transfers, Regis) for TCSP's, oversee TCSP established metrics for TCSP goals.
• You will review and enforce adherence to process and procedures, collaborate with Supervisors across footprint for documented process improvement and best practices, collaborate with Supervisors across footprint for backup, assistance, guidance.
• You will meet with Treasury Management Officers on a consistent basis to ensure expectations and goals for TCSPs are understood and appropriately completed/met, provide performance summaries to management team.
• You will coach, document, and manage performance issues, mentor TCSP IIIs on leadership opportunities, proactively interact with clients, managers, and internal partners regarding problem resolution and/or account maintenance issues.
• You will intervene as point of escalation for TCSP support and provide assistance to internal business partners as necessary, review and approve client requests for internal account transfers ranging from $1000.00 to $25,000,000.00, HIPAA violations and reporting.

This level of knowledge is normally acquired through completion of an Associate's Degree in a Business related field (Bachelor's preferred) and minimum 6 years' experience in banking and treasury client servicing or an equivalent combination of education and experience. Previous supervisory experience preferably in treasury client servicing.