Field Total Rewards CSR II

About The Job:

Join our Field Total Rewards team and play a key role in supporting our field and home office partners across benefits, compensation, and sales reporting. In this fast-paced, customer-focused role, you'll solve problems, deliver accurate solutions, and drive a seamless service experience. You'll collaborate with a supportive team, contribute new ideas, and continuously build your expertise in financial services operations. This is a great opportunity for someone who enjoys helping others, thrives in a structured environment, and is eager to grow their skills while making a meaningful impact.

What You'll Do:

• Provides quality and timely customer service to field and home office staff on the following topics Benefits, Compensation, Sales Reporting.

• Communicates with callers clearly in an open, direct, and timely manner.

• Answers questions that are routine, escalates calls as needed.

• Identifies the need for special handling and coordinates problem resolution, in addition to understanding the overall impact.

• Provides complete and accurate solutions to all customer needs with appropriate guidance.

• Under the direction of the Manager, Specialist, or Mentor, may handle more complex inquiries.

• Adheres to phone schedules in accordance with set standards.

• Gives and receives regular feedback/information in an open and positive manner.

• Helps others with additional casework as needed.

• Tries new ways of challenging the status quo and changing the way we work.

• Contributes to a positive environment by openly communicating new ideas/solutions, perspectives and experiences in team meetings, training sessions, 1x1s and huddles.

• Demonstrates behaviors that reflect and support our company and department values, vision, and culture of learning/growth

• Acts in a manner necessary to achieve organizational results (i.e. big picture).

• Organizes work in a manner that allows team members to easily locate and complete casework when needed.

• Written communication (Emails, Assist Edge, Casetracker, SharePoint) is professional, complete, timely, accurate and effective.

• Follows set procedures and standard work.

• Exhibits a commitment towards personal learning and growth.

• Takes initiative to learn topics outside of core responsibilities.

What You'll Bring:

• High School diploma, GED or equivalent work experience

• Minimum of two years of work experience demonstrating proficiency performing a variety of mathematical calculations and inputting accurate data.

• Experience should include minimum of one year of previous field compensation experience, one year of call center and/or customer service experience, or a combination thereof in a financial services environment.

• Strong demonstrated skills in analyzing complex information, problem solving, judgment, and independent decision making

• Insurance Operations Experience a helpful

• High level of organization, attention to details and follow through.

• Able to identify and establish priorities to meet deadlines on multiple assignments.

• Demonstrated computer experience, including Word and Excel.

• Commitment to quality customer service.

• Has highly developed and demonstrated verbal and written communication skills proficiency within the home office and the field.

• Must handle confidential data in a manner consistent with the Privacy Information

#LI-Hybrid

Compensation Range:

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Geographic Specific Pay Structure:

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We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Decision Making (NM) - Beginner, Attention to Detail (NM) - Beginner, Industry Knowledge (NM) - Beginner, Project Management (NM) - Beginner, Cross Functional Partnering & Planning (NM) - Beginner, Research Communication (NM) - Beginner, Strategic Thinking (NM) - Beginner, Policy & Procedure (NM) - Beginner, Continuous Improvement (NM) - Beginner, Risk Assessment & Identification (NM) - Beginner

We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups