Clinical Informatics Analyst

Mary Free Bed Summary

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

* Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.

* Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.

* Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.

* Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.

* A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

The Clinical Informatics Analyst serves as a key liaison between clinical operations and information technology, leveraging clinical knowledge and technical expertise to optimize electronic health record (EHR) systems and related healthcare applications. This role partners with clinicians, operational leaders, and IT teams to evaluate workflows, resolve system issues, and implement technology solutions that improve efficiency, regulatory compliance, and patient outcomes.

The Clinical Informatics Analyst is responsible for system configuration and optimization, data analysis and reporting, interface development (e.g., HL7), and end-user training. This role supports ongoing digital health initiatives and ensures reliable system performance across clinical environments.

Essential Job Responsibilities

* Administers, supports, and optimizes clinical information systems, including EHRs, scheduling platforms, and ancillary applications.

* Collaborates with clinicians, operational stakeholders, and IT teams to assess workflows and implement technology solutions that enhance patient care and operational efficiency.

* Configures and maintains system components, including scheduling templates, clinical content, data dictionaries, and application settings.

* Ensures data integrity, accuracy, and security in compliance with HIPAA, CMS, and organizational standards.

* Troubleshoots system issues and coordinate resolution with internal IT teams, vendors, and external partners.

* Develops and executes test plans for system updates, upgrades, and enhancements to ensure stability and functionality.

* Builds, monitors, and maintains HL7 interfaces and other integrations to support accurate and timely data exchange.

* Provides training, education, and ongoing support to clinical and operational users on system functionality and updates.

* Participates in cross-functional projects focused on system optimization, new technology implementations, and workflow redesign.

* Analyzes clinical and operational data to identify trends, support decision-making, and contribute to reporting and dashboard development.

* Serves as a primary point of contact between clinical users, IT teams, and external partners, ensuring effective communication and customer service.

* Participates in an on-call rotation to support critical clinical systems outside normal business hours.

* Performs other duties as assigned.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

Education

* Bachelor's degree in Healthcare, Nursing, Health Informatics, Information Systems, or a related field (and/or equivalent experience).

Knowledge & Experience

* Understanding of healthcare delivery, clinical workflows, and operational processes.

* Knowledge of EHR systems, healthcare data standards (e.g., HL7), and system integrations.

* Familiarity with healthcare regulations and compliance requirements (e.g., HIPAA, CMS).

* Strong understanding of the intersection between technical systems and clinical operations.

Skills & Competencies

* Strong analytical, problem-solving, and critical thinking skills.

* Excellent verbal and written communication skills, with the ability to translate technical concepts to clinical audiences.

* Ability to manage multiple projects and priorities in a fast-paced environment.

* Strong attention to detail and organizational skills.

* Demonstrated ability to work collaboratively in cross-functional teams.

* Self-motivated with strong initiative and continuous learning mindset.

* Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

Physical Requirements for Essential Job Qualification

Levels:

* None (No specific requirements)

* Occasionally (Less than 1/3)

* Frequently (1/3 to 2/3)

* Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: Frequently

Use keyboard: Frequently

Operate or use department specific equipment: Frequently

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: Occasionally

Receive and communicate information and ideas for understanding: Majority

Transport, position, and/or exert force: _____

Up to 10 pounds: Frequently

Up to 25 pounds: Occasionally

Up to 50 pounds: None

Up to 75 pounds: None

More than 100 pounds: None

Other weight: Up to___ pounds None

Other: _____

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.