Workers Compensation Claims Coordinator

* Independently manage an assigned caseload of workers' compensation claims from initial report through final resolution, in accordance with agency and departmental protocols. * Conduct forensic review and analysis of incident video, related documentation, and physical evidence. * Investigate claim details, gather facts, validate mechanisms of injury, and identify inconsistencies or concerns. * Provide guidance to supervisors and employees on leave management, attendance directives, and safe, timely return-to-work expectations. * Document claim files with required investigative notes, reports, and supporting data in accordance with Maryland Workers' Compensation Law, agency standards, and departmental expectations. * Advise supervisor on the status of complex, high-risk, or problematic claims. * Prepare claim files and materials for internal or external legal and administrative hearings, including coordinating with the supervisor and TPA on defense recommendations. * Review and analyze claim data to identify trends, discrepancies, emerging risks, or opportunities for process improvement. * Collaborate with the TPA/WC carrier, internal stakeholders, and external partners to ensure accurate and timely exchange of information. * Provide sworn testimony during hearings, depositions, or other legal proceedings. * Interpret and apply collective bargaining agreements (CBAs), policies, procedures, directives, and memoranda of understanding (MOUs) as they relate to labor, employment, and workers' compensation matters. * Maintain accurate records and ensure compliance with applicable workers' compensation laws, regulations, directives, and agency procedures. * Provide timely customer service and clear communication to supervisors, employees, and both internal and external partners. * Develop, update, and present training materials, educational content, and guidance documents. * Deliver training sessions related to workers' compensation processes, documentation standards, compliance expectations, and workplace responsibilities.

* Maintains the highest level of security and ethical standards on confidential/sensitive information including claims, medical, and employment records. * Perform other duties as assigned by the department or supervisor.

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Managers should foster a positive safety culture by leading with integrity and establish departmental safety practices and procedures for all employees. Managers should attend and participate in safety meetings and adhere to and enforce all safety rules, policies, regulations, and personal protective equipment requirements to support a safe and healthy working environment. Ensure employees are properly trained and provided with personal protective equipment to conduct their job functions in a safe manner. Report hazards, unsafe acts, near misses, injuries, and accidents immediately to the Office of Safety. Collaboratively work to mitigate reported hazards in a timely manner. Conduct safety risk assessments and/or job hazard analyses as needed.

To support a safe and healthy work environment, employees must refrain from willful violations of safety rules and procedures, reckless and negligent behavior, involvement in criminal activities, and the misuse of drugs or alcohol. Failure to adhere to this requirement may be subject to disciplinary action up to and including termination. May only perform work for which they have the appropriate safety training.