Customer Service Representative, UMKC Cashier's Office

Cashier's Office, Division of Finance & Administration

The Cashiers Office is responsible for managing student finances and consists of five main areas: student account billing and collection, cashiering services for the University, refund processing, sponsor billing, and institutional student loans. The Division of Finance & Administration has overall responsibility for creating a financial environment on campus that meets fiduciary responsibilities, demonstrates stewardship, and meets all our regulatory requirements.

Our team is committed to excellence in providing financial services to students and the UMKC community. We have made it our goal to provide these services in the most efficient, friendly, effective, and customer-oriented fashion possible.

We're seeking an experienced Customer Service Representative to join our team. This position will primarily interact with university stakeholders over the phone and via email interaction. This individual will be evaluating students' payment history and financial situation and creating individual repayment plans based on this information. Our goal is to keep students enrolled while allowing for the collection of past due student accounts following established policies, procedures, and guidelines. This individual will also work directly with students to assist with inquiries and questions regarding their student account. This position will also assist in processing University deposits, entering gifts as needed, posting third party payments/transactions, and other duties as assigned.

Key Responsibilities:

• Handling inbound collection & customer service phone calls and emails.
• Assist in processing University deposits.
• Reviewing and explaining student accounts, leaving appropriate messages, using available tools and resources to find contact information. Identifying potential errors and referring students to the correct offices to resolve.
• Placing outbound collection calls and handling student account payment issues.
• Preparing repayment agreements, responding to and creating email/mail correspondence, and other clerical duties.
• Working in a team environment to resolve problems/provide solutions to students facing financial difficulties.
• Other duties as assigned

• 8:00am - 5:00pm, Monday through Friday
• Must be available to work some evenings and weekends as required

• Associate's degree or an equivalent combination of experience and education
• Two years of experience from which comparable knowledge and skills are acquired

• Associate's degree (or higher) with a business focus is preferred
• At least 2 years of customer service experience
• Excellent verbal & written communication skills in a professional environment
• Critical thinking, problem-solving, time management, and organizational skills
• Experience with cashiering/cash handling procedures
• Experience with accounting concepts such as general ledger and debit/credit entries
• Experience with Pathway Student Solutions (PeopleSoft) and TouchNet Payment Processing Software
• Experience with Microsoft Office products including Excel, Word, Outlook, and Teams

The anticipated hiring range for this position has been established as $17.40 to $19.00 per hour.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: Salary Plan # GGS-07
University Title: BUSINESS SUPPORT SPECIALIST II
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Job posting will remain open until filled. Review of applications will begin immediately.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.