Supervisor Patient Access Services (Franklin Square Medical Center, 4:00pm-12:30am)

Location: Franklin Square Medical Center

Departments: Women's Pavilion, ED Registration, Admitting and Transfer Center

Status: Full-time, 40-hours per week

Schedule: Evening Shift (4:00pm-12:30am)

General Summary of Position
The Supervisor of Patient Access is responsible for registration points including but not limited to; Same Day Surgery Cancer Center GI services ancillary areas Emergency Department offsite facilities that support regulated patients and hospital clinics. In collaboration with the Patient Access Multisite Manager the Supervisor is responsible for patient flow inpatient placement and assignment of patient status. Maintains professional and courteous behavior to ensure a positive image within the community served and to promote the highest standards in customer service. The Patient Access Supervisor is responsible for directing coordinating and supervising the functions of the centralized Patient Access Department. This role must promote effective communication and elevated levels of performance to support the clinical services and administrative duties of the department and clinic by ensuring a positive patient experience complete and accurate patient documentation ongoing employee training and engagement and adherence to all key performance indicators and metrics. A successful supervisor in this area is passionate about service and highly mission oriented around associate and clinical leader engagement and feedback to improve the patient associates and provider experience. The patient access supervisor will be responsible for designing deploying and training staff on workflows to incorporate clinician feedback into their daily activities. A thorough knowledge of hospital governmental and corporate policies and operations is required the ability to follow through is necessary to be a credible partner

Primary Duties and Responsibilities

• Standardizes best practice and recommends innovative approaches policies and procedures to influence continuous improvements in department's efficiency and services performed. Works in collaboration with Patient Access Case Management and departmental leaders to establish best practice workflows to support and improve efficiency. Responsible for identifying and evaluating opportunities for improvement reporting to the Patient access manager and together seeking input from our Nursing Physician and Administrative Leaders.
• Develops standard metrics for performance based on patient access workflows and feedback from nursing physician leaders and associates. Evaluates performance and conducts performance management planning. Provides feedback to associates on their day-to-day performances. Performs random quality assessments on associate work and works with staff for improvement if required. Development and roll out of auditing tool for all associates. Documents auditing results and addresses opportunities for improvement timely.
• Manages and audits registration process for inpatient outpatient and recurring services and focus on areas requiring improvement training and retraining.
• Identifies opportunities for resource optimization and continuous quality improvement (CQI).
• Coordinates and assists hospital and ancillary departments to support our mutual patients timely and accurately. Admissions Emergency Department Accounts Patient Status Changes Surgical Accounts Laboratory Accounts Coumadin Accounts Bed board and Patient Placement
• Actively identifies risks and opportunities and develops action plans to mitigate root causes.
• Assists in evaluation of reports decisions and results of department in relation to established goals.
• Takes ownership of special projects researches data and follows through with detailed action plans.
• Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties.
• Assists with all Revenue Cycle Management processes to include problem situations and redesigns staff workflows as needed to improve outcomes
• Assists with ensuring accurate review completion and follows up of the charge capture.
• Recommends and implements corrective actions as appropriate.
• Assist with educating patients families and hospital staff regarding verification status and insurance concerns.
• Responsible for monitoring and completing various reports timely; Census reconciliation Patient status changes updating SMS accounts as required
• Case Management Patient Changes Coding HIM (Health Information Management) and PFS (Patient Financial Services) reports and emails requesting patient updates
• Assists in the selection training and orientation to the department of new hires. Creates online HR (Human Resources) request forms as required for new and current staff. Submits appropriate request for access to various computer systems for staff and follows up to ensure it is received.

Minimal Qualifications
Education

• High School Diploma or GED required or
• Bachelor's degree in Healthcare Administration preferred and
• Knowledge of medical terminology preferred

Experience

• 3-4 years healthcare experience performing admitting and registration functions required and
• 1-2 years healthcare management experience preferred

Licenses and Certifications

• CHAA - Certified Healthcare Access Associate Certified Healthcare Access Associate within 1 Year required or
• CHAM - Certified Healthcare Access Manager Certified Healthcare Access Manager within 1 Year required

Knowledge Skills and Abilities

• Working knowledge of third-party providers and cashiering functions.
• Basic computer skills.
• Good communication skills and ability to coordinate staffing schedule.
• Strong working knowledge of patient registration and placement insurance cash collections and scheduling of assignments for employees.