Medical Assistant

The Continuum of Care Clinic is seeking an experienced, adaptable, and highly organized Medical Assistant to support a growing interdisciplinary outpatient clinic serving individuals with intellectual and developmental disabilities (I/DD) across the lifespan.

This position plays a critical role in maintaining clinic flow, supporting operational efficiency, and ensuring high-quality, person-centered care for patients with complex medical, behavioral, communication, and accessibility needs.

Under general supervision, the Medical Assistant performs a broad range of clinical, administrative, and care coordination functions within a complex specialty clinic environment. Responsibilities include patient intake and triage, chart preparation, coordination of care activities, front desk operations, clinical support, and facilitation of communication between providers, caregivers, specialists, residential staff, and community support teams.

The ideal candidate is an experienced Medical Assistant who is comfortable managing complex workflows, improving clinic efficiency, troubleshooting barriers to care, and working collaboratively within interdisciplinary systems. Strong knowledge of PowerChart/Cerner workflows and outpatient specialty clinic operations is highly preferred.

Duties and Responsibilities

• Obtain and document patient medical history, vital signs, allergies, medications, and other relevant clinical information within PowerChart/Cerner.
• Prepare patient charts for clinic visits, ensuring outside records, laboratory results, referrals, imaging, and specialist documentation are available and organized prior to appointments.
• Support efficient clinic flow for multiple providers within a high-volume interdisciplinary specialty clinic.
• Perform direct patient care activities including assisting with examinations and routine clinical procedures in accordance with established protocols and policies.
• Assist with accessibility and accommodation needs for patients with intellectual and developmental disabilities, including patients with communication, sensory, behavioral, mobility, or medical complexity.
• Communicate effectively and professionally with patients, caregivers, guardians, residential staff, case managers, support teams, pharmacies, and outside providers.
• Perform front desk and scheduling duties including answering incoming calls, patient check-in/check-out, appointment coordination, referral processing, and management of clinic communications.
• Verify insurance eligibility, authorizations, referrals, and benefits including Medicaid, Medicare, Tricare, Centennial Care, and private insurance plans.
• Utilize PowerChart, Patient Portal, TigerConnect/Tiger Messaging, and SComm systems to support accurate documentation and timely communication.
• Maintain accurate and strict confidentiality of patient information in accordance with HIPAA, institutional policies, and clinical standards.
• Monitor and maintain clinical supply inventory and notify leadership regarding supply needs.
• Identify workflow inefficiencies and collaborate with clinic leadership to improve operational processes, communication systems, and patient experience.
• Provide patient and caregiver education regarding diagnostic testing, procedures, treatment plans, and follow-up instructions using accessible and supportive communication approaches.
• Perform miscellaneous job-related duties as assigned.

See the Position Description for additional information.

• CPR Certified.
• May be required to submit immunization records for review for required vaccines and TB testing.
• UNM will provide Hepatitis vaccination, candidate may decline vaccination through declination form or may provide record of vaccination from previous employer.
• A pre-employment background investigation may be required.
• Successful candidate must submit to post-offer, pre-employment physical examination and medical history check.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.

High school diploma or GED; Medical Assistant certificate or currently enrolled in a medical, nursing or pharmacy program or at least 1 year of experience in a medical field.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Experience in the following:

• Working as a Medical Assistant in complex, high-volume clinical environments.
• Managing and coordinating complex patient care workflows.
• Implementing or supporting initiatives to improve clinic efficiency.
• Identifying and resolving barriers to patient access and care delivery.
• Collaborating within interdisciplinary healthcare teams (e.g., providers, nurses, support staff).
• Working in outpatient specialty clinic settings.
• Using PowerChart/Cerner electronic health record systems.

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.