Customer Care Coordinator

This position will work out of our new campus in Bloomington, MN (accross from Mall of America and MSP Airport). This position will work Monday - Thursday in-office, remote on Friday's with a schedule of 8am - 5pm.

The Customer Care Coordinator is responsible for day-to-day operational support for internal manual tasks. A successful Coordinator will have a positive attitude with the ability to thrive in a team environment, efficiently handling a high volume of internal Care administration tasks necessary to keep the Care team functioning at a high level to provide excellent Customer Experience.

• Manages daily transactional requests, such asReconfirmations and Invoice uploading into various customer third party portals

• Possess a working knowledge ofSAPand MS Dynamics 365 CRM

• Responsible for Outlook Inbox Sorting andTangroTagging functions

• Documents customer interactions andmaintainsaccount and order information in the customer resource manager (CRM) and enterprise resource planning (ERP) systems.

• Builds strong relationships that promote trust and confidence withthe team and otherinternal departments.

• Keeps Management informed of unresolved conflicts that adversely affect SICK customers and their experiences.

• Recommends internal process improvements and customer experience enhancements, implementing change when called upon.
• Curious aboutSICK products and the industries we serve.
• Carries out other duties and responsibilities as may be assigned orrequired.

Education and Experience:

• High School diploma or equivalent

• Experience working in a corporate environment(preferred)

• Organization & Time Management

• • Ability to manage multiple priorities

• • Strong attention to detail and accuracy

• Communication Skills

• • Clear, professional written communications

• • Strong verbal skills for internal/external interactions

• • Active listening and relationship management

• Technical & Systems Proficiency

• • MS Outlook

• • Excel

• • PowerPoint

• • Familiarity with shared drives,Webexand document management

The base salary is one part of our Total Rewards package and is determined within a range. The starting base salary range for this position is listed below; the actual starting salary will be based on a variety of factors including experience, skill set, education, performance, licenses/certifications, business needs and other job-related factors, as permitted by law.

• Starting Base Annual Salary Range: $41,110 - $61,050