Customer Support

Deliver Exceptional Service. Support Clients and Residents. Grow Your Career.

Valet Living is hiring a Support Representative (Customer Service Representative) to help deliver best-in-class service to our clients and residents. In this role, you'll handle inbound and outbound calls, emails, live chats, and web leads-resolving issues, answering questions, and ensuring every interaction is positive and professional.

This is a great opportunity for someone with strong customer service skills who thrives in a fast-paced environment, enjoys solving problems, and takes pride in providing outstanding client experience.

Compensation & Work Environment Details:

Pay Range: $16 - $18 per hour
Schedule: Sunday 4pm-11pm, Monday-Wednesday 2pm-11pm, Thursday 1pm-12am EST
Work Environment: 100% remote, home-based

What You'll Do:

Deliver an Outstanding Customer Experience:

• Manage high volumes of phone calls, emails, live chats, and web inquiries daily.
• Actively listen, ask clarifying questions, and deliver thoughtful solutions to clients and residents.
• Handle complaints with empathy, professionalism, and a sense of urgency to resolve issues promptly.
• Conduct client satisfaction calls and send digital surveys to gather feedback and strengthen relationships.
• Recommend additional services or products when appropriate to support client needs.

Keep Service Running Smoothly:

• Accurately document all interactions in Salesforce.
• Collaborate with internal teams to meet client needs and escalate complex issues when needed.
• Become a subject matter expert across all Valet Living service offerings to answer questions confidently.
• Support special projects and service recovery efforts as assigned.

Manage Daily Administrative Tasks:

• Ensure data integrity in Salesforce and other systems.
• Follow up on unresolved issues and ensure timely closure.
• Respond to email requests and provide backup for reception phones when needed.

What You'll Bring:

• Customer Service Experience: At least 2 years in a customer care role, preferably in a high-volume call center.
• Bilingual (English/Spanish): Preferred but not required.
• Tech-Savvy: Comfortable with CRM systems (Salesforce preferred), live chat platforms, AI tools, and Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong Communicator: Clear, professional verbal and written communication skills.
• Problem Solver: Quick thinker who can adapt and resolve issues efficiently.
• Organized and Detail-Oriented: Able to multitask, track service requests, and follow through on commitments.
• Education: High school diploma required.

Why You'll Love Working with Us:

At Valet Living, we don't just provide essential services-we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you'll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

Comprehensive Benefits:

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

Ready to take the next step in your career? Apply today

Are you a current Valet Living employee? If so, click here to apply.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.