SUPV - ADMISSIONS/PT ACCESS

The George Washington University Hospital (GW Hospital) continues to be a leader in providing the highest level of quality and compassionate healthcare for the D.C. Region.U.S. News & World Reporthas just released the 2023-2024 ratings and rankings, in which GW Hospital is recognized as aBest Regional Hospital. GW ranks 5th in the region, which includes hospitals in D.C. and parts of Maryland, Virginia and West Virginia.

GW Hospital achieved "High Performing" status in two specialty areas, Neurologyand Neuroscience.

In addition, GW Hospital receiving "High Performing" designations for the following 10 procedures: COPD, Diabetes, Heart Attack, Heart Failure, Kidney Failure, Leukemia, Lymphoma and Myeloma, Lung Cancer Surgery, Pneumonia, Prostrate Cander Surgery and Stroke.

Measured by factors such as patient outcomes, "High Performing" is a designationU.S. News & World Reportbestows to recognize performance in these specialties that is significantly better than the national average.GW Hospital received the American College of Cardiology's National Cardiovascular Data Registry (NCDR) Chest Pain - Myocardial Infarction (MI) Registry Platinum Performance Achievement Award for 2023. *GW Hospital is the only hospital in Washington, D.C., to be recognized for this service line.

"At GW Hospital, we are proud to offer a range of advanced services and treatments. Our multidisciplinary care teams are dedicated to outstanding clinical services, research, and education to improve care, quality, and outcomes for our patients," says Ulises Torres, MD, Chief Quality Officer at GW Hospital. "These recognitions byU.S. News & World Report,which place us within the top hospitals in the region, highlight the expertise, commitment and diligence delivered to each patient in our care."

Children's National Hospital, GW Hospital's NICU partner, was recently ranked the number two hospital in the country for neonatology byU.S. News & World Report. In addition to these recentU.S. News & World Reportrecognitions, GW Hospital also provides high-quality care in the region through its designation as a Level I Trauma Center and designation as a Comprehensive Stroke Center.

The mission of GWU Hospital is to provide the highest quality of healthcare, advanced medical technology, and world class service to its patients in an academic medical center dedicated to education and research

Supervisor of Admissions/Patient Access

The Supervisor of Admitting is responsible for the 24/7 oversight and coordination of Bed Management operations, ensuring efficient patient throughput across the organization. This role provides direct leadership for Labor & Delivery (L&D) admitting workflows, while also supporting operational excellence within the Emergency Department (ED) registration area.

This position plays a critical role in aligning patient access functions with hospital capacity management, patient flow, and revenue cycle performance. The Supervisor ensures timely, accurate, and patient-centered registration processes while partnering closely with clinical, nursing, and administrative leaders to optimize bed placement and reduce delays in care.

Key Responsibilities

24/7 Bed Management Operations

• Provide continuous oversight of bed placement, patient flow, and capacity management across all inpatient units.
• Coordinate admissions, transfers, and discharges to ensure optimal utilization of hospital beds.
• Collaborate with Nursing Supervisors, House Supervisors, and clinical leadership to prioritize patient placement based on acuity and service needs.
• Monitor key throughput metrics including ED boarding time, admission turnaround time, and bed turnaround efficiency.
• Escalate capacity constraints and implement surge or diversion protocols as needed.

Labor & Delivery (L&D) Admitting Oversight

• Supervise all admitting and registration functions within Labor & Delivery, ensuring a seamless and patient-centered intake experience.
• Ensure timely and accurate patient registration, insurance verification, and documentation for all obstetric patients.
• Partner with L&D clinical teams to support emergent and scheduled admissions, maintaining compliance with EMTALA and regulatory requirements.
• Provide staff training and oversight specific to L&D workflows, including pre-registration and financial counseling.

Emergency Department (ED) Registration Support

• Support daily operations within the ED registration area, ensuring rapid and accurate patient intake.
• Ensure compliance with EMTALA regulations, including appropriate patient identification and documentation prior to registration completion.
• Monitor registrar performance related to accuracy, productivity, and patient experience.
• Assist in resolving registration errors, duplicate medical records, and patient identification issues in real time.
• Promote point-of-service (POS) collections and patient financial engagement where appropriate.

Leadership & Staff Development

• Supervise, coach, and develop Admitting and Patient Access staff across all shifts.
• Conduct regular quality audits of registration and bed management activities, providing feedback and corrective action plans.
• Lead training initiatives focused on accuracy, compliance, patient experience, and system utilization.
• Foster a culture of accountability, teamwork, and continuous improvement.

Revenue Cycle & Compliance

• Ensure accurate and complete patient registration to support clean claims and reduce downstream denials.
• Oversee insurance eligibility verification and compliance with payer requirements.
• Partner with Revenue Cycle leadership to improve front-end accuracy and POS collections performance.
• Maintain compliance with all federal, state, and organizational regulations, including HIPAA and EMTALA.

Operational Excellence

• Identify workflow inefficiencies and implement process improvements to enhance patient flow and staff productivity.
• Utilize data and reporting tools to monitor KPIs and drive performance improvement initiatives.
• Collaborate with IT and system vendors (e.g., EHR, eligibility tools) to resolve system issues impacting operations.

This opportunity offers the following:

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

UHS

One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent experience).
• Minimum of 3-5 years of Patient Access, Admitting, or Bed Management experience, with supervisory experience preferred.
• Strong knowledge of hospital operations, patient flow, EMTALA, and revenue cycle processes.
• Experience with EHR systems (e.g., Cerner, Epic) and eligibility/estimation tools.
• Demonstrated leadership, communication, and problem-solving skills.

Why This Role Matters

This role is at the center of hospital operations-connecting patient access, clinical care, and capacity management. The Supervisor ensures that patients are placed in the right bed at the right time, while maintaining a high standard of accuracy, compliance, and patient experience from the very first point of contact.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.