SMTS DevOps, PubSec

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV.

Digital Enterprise Technology blazes the trail of enterprise IT and accelerates the success of the Salesforce family through the best implementation of Salesforce on the planet. We value Trust, Scale, and Integration. We relentlessly pursue these values with the help of modern, lean, and self-governing Scrum teams. As part of Salesforce DET, you will play a key role in a smart, creative, and fun team. You will make a meaningful difference in DevOps pipeline and product delivery. Come grow with us in an environment where professional development is encouraged, volunteerism is the norm, and innovation is a daily occurrence.

Your Impact

• Demonstrate a sense of autonomy and urgency for ownership of your areas and proactively take accountability for progress forward

• Distill environmental constraints into the design of practical guardrails that enable service owners to receive rapid, self service feedback about the efficacy and security of their service

• Transform human heavy processes into automated governance solutions.

• Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary

• Responsible for leading key projects in design, development, and post-release support of the Continuous Integration solutions used by internal teams to support DET Public Sector managed CRM infrastructure

• Implement monitoring solutions to proactively identify issues and backup our infrastructure

• Evangelize the maturing governance of CI/CD pipelines with scrum teams and digest feedback for further efficiency iteration with the goal of maintaining service owner feature velocity

• Responsible for successful code deployment as part of our CI/CD delivery to our managed environments.

• Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires

• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Responsibilities

• Participate in design and discovery involving but not limited to deployment pipelines, process improvements, AI-driven automation and adoption

• Implement approved designs to meet integration requirements

• Document and present implementation designs to peers, stakeholders and review board

• Coordinate with stakeholders to align on the development environment and launch dependencies

• Evangelize on evolving new or acquired technologies. Complete POCs to show ROI.

• Incorporate new improvement ideas to power our DET PubSec managed infrastructure and work with the greater DET organization to incorporate our improvement for greater org-wide adoption

• Provide investigative support on new & existing integrations

• Establish and meet SLA for Continuous Integration platform stability and availability

• Occasional off-hour support prior to and during CRM release windows

• Work with project managers to provide timely status and feedback to stakeholders

• Partner closely with DET Business & Enterprise Architects, Product Managers, Program Staff, QA and other Business Technology teams to ensure pipeline deployment readiness

• Keep up with targeted security, technical and business training

Required skills:

• 6+ years experience deploying with a CI orchestration service (Jenkins, Copado, SFDX, Salesforce Enterprise Pipeline, GitActions)

• 3+ years developing infrastructure or application security for Highly Sensitive Customer Data & Environments. (Least Privilege Principle, Separation of Duties, IAM)

• 3+ years working experience scripting/programming language (Shell, Perl, Py, Ruby, JS, Go)

• 3+ years hands on experience on CI supporting toolset (GitHub, CloudHub, VSCode, JIRA or GUS, AppExchange API)

• 3+ years working experience using security scanning tools such Checkmarx, SonarQube or Foritfy.

• 3+ years hands on experience with monitoring toolset (Splunk, Grafana)

• Solid understanding of standard continuous integration processes, including design patterns, release management, deployment strategies, testing and monitoring

• Experience with sandbox and production deployments, user & license provisioning, runlist management, etc.

• Familiarity with SOX protocols, Change Management and Release Management principles and processes

• A related technical degree required

Preferred Skills:

• Salesforce Basic Administrator Certifications

• Proven experience on deployment orchestration

• Familiar with the Salesforce MuleSoft product and its deployment methodology

• Able to interpret and address security scanning and monitoring results

• Good understanding of integration concepts including connected apps, unlocked packages, security certificates, handling of public/secret keys, platform events, etc

• Experience with MuleSoft administration, configuration and tuning

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.