MANAGER HOSPITALIST PROGRAM

General Purpose of Job:

The Manager Hospitalist Program supports the Hospitalist Service and Regional Hospitalist Lead physician position in providing operational oversight for inpatient medicine services across UMH Sparrow entities. This includes responsibility for tactical operations such as creating schedules, addressing coverage gaps, payroll, quality, clinical integration related to RN triage and multidisciplinary rounds, revenue cycle functions, work site operational standards, Provider and operational meetings, budget management, performance metrics, and team member accountability, while fostering a positive, collaborative team culture. The manager ensures compliance with quality, safety, regulatory, accreditation, and organizational requirements, including employee engagement and alignment with the organization's values. Manages the program/ service but also promotes alignment with local operational and cultural standards and norms.

Essential Duties

Leadership & Operations

• Support the implementation of operational strategies and initiatives that align with regional and health system goals.
• Apply industry benchmarks to monitor performance and identify opportunities for improvement.
• Provide day-to-day guidance and leadership to team members and providers, fostering teamwork, motivation, and accountability.
• Encourage diverse perspectives and uphold Mission, Vision and Values, contributing to a professional and inclusive environment for providers, employees, patients, and visitors.
• Promote collaboration and effective communication among providers, staff, and community partners.
• Demonstrate commitment to professional development for both themselves and their team, aligning individual growth and organizational objectives.
• Follows the defined operating model, using resources, development, checklists and dashboards to monitor and drive improved program performance.
• Optimize clinic workflows, finances, and customer service levels to support effective program management.
• Ensure regular two-way communication with program personnel, providing timely reporting on key performance metrics such as productivity, safety, quality, and BASE+ strategic initiatives.
• Assist in implementing processes that support objective indicators of hospital performance in quality, safety, outcomes, and operational reliability (e.g., Vizient collaborative, Leapfrog Group Hospital Safety Grades, CMS Star Ratings).
• Maintain and monitor customer service and quality metrics to ensure positive patient experiences.
• Collaborate with leadership to support financial performance goals.

Patient Safety & Performance Improvement

• Participate in patient safety and performance improvement initiatives.
• Ensure compliance with established policies, quality assurance programs, and infection control standards.
• Contribute to continuous improvement efforts to enhance the quality of care.
• Collaborate with Regional Quality teams and all key stakeholders so that inpatient programs meet the requirements of all regulatory and accrediting agencies, including, but not limited to, the State Health Facility Licensing Agency, the U.S. Department of Health and Human Services, ACHC and other accrediting bodies (i.e. Joint Commission).
• In cooperation with Hospital designated personnel and in conjunction with programs established by Health Partners, the Hospitals and their medical staffs, thereafter, provide patient care assessment and program evaluation services with respect to all services provided and ensure that appropriate action is taken, based on the findings of such programs.
• In cooperation with Hospital Administration and Hospitalists Lead Physician, review and respond to any complaints and grievances

Additional

• Build and maintain a collaborative team culture, empowering staff to take initiative, collaborate and resolve day-to-day issues constructively at the lowest level possible.
• Focus on patient needs and continuously strive for improvements in service quality and efficiency.
• Set and achieve high standards of performance, serving as a role model for professionalism and accountability.
• Encourage, explore and act upon new ideas from staff, supporting continuous improvement and challenging inefficient practices.
• Establish clear, measurable goals for the team that align with departmental and organizational objectives.
• Inspire and support staff by recognizing accomplishments, providing constructive feedback, and fostering professional growth.
• Communicate openly and transparently, ensuring timely follow-through on commitments.
• Treat patients, staff, and colleagues with courtesy and compassion, recognizing individual needs and contributions.
• Demonstrate integrity, impartiality, and a collegial, team-oriented approach to leadership.
• Apply sound financial stewardship at the clinic level, ensuring efficient use of resources and adherence to budget.
• Use strong analytical skills to identify operational challenges and implement practical solutions.