New

Mechanical Claims Analyst

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
May 12, 2026
Mechanical Claims Specialist (Entry Level) Job Overview Are you an experienced mechanic ready to take your career off the shop floor and into a professional office environment? This opportunity allows you to apply your hands-on automotive knowledge in a new way-evaluating mechanical claims, supporting customers, and guiding dealerships through the warranty process. As a Mechanical Claims Specialist, you'll leverage your understanding of vehicle systems and repair processes while working in a modern, customer-focused contact center. This role offers a more predictable schedule, reduced physical demands, and long-term career growth potential. Start Date * August 18 What You'll Do In this role, you'll handle incoming calls and claims related to automotive repairs covered under vehicle service contracts. Your mechanical expertise will be essential in determining coverage decisions and advising next steps. Key Responsibilities * Evaluate, investigate, and process mechanical claims using detailed automotive knowledge and established coverage guidelines * Take inbound calls from dealerships and vehicle owners regarding mechanical claims * Determine whether repairs are approved, denied, or require additional information * Explain claim decisions clearly and professionally to customers and repair facilities * Advise customers on next steps for obtaining repair estimates and submitting claims * Use internal systems to document claim details accurately and thoroughly * Deliver empathetic, professional customer service in every interaction * Collaborate with team members and leaders to maintain high standards of fairness and accuracy Types of Calls You'll Handle * Dealerships calling to confirm if specific repairs are covered under warranty guidelines * Vehicle owners seeking explanations for approved or denied claims * Vehicle owners looking for guidance on how to proceed when experiencing a mechanical issue Required Skills & Experience Core Skills * Automotive repair and mechanical knowledge * Claims support or customer support experience * Ability to explain technical automotive concepts to non-technical individuals Qualifications * Minimum 3 years of experience as an automotive mechanic or in a related mechanical role * Strong understanding of vehicle repair processes and diagnostics * Excellent verbal communication skills * Proven customer service skills, including handling complex or emotional customer situations * Comfortable working in a fast-paced call center environment * Detail-oriented, organized, and self-motivated * Proficient with Microsoft Office (Email, Outlook, Teams) and able to navigate multiple systems simultaneously Preferred (Plus, Not Required) * ASE Certification * Experience with AllData or similar labor guides * Familiarity with scan tools and diagnostic equipment * Bilingual in English and Spanish Additional Requirements * Ability to travel to Deerfield Beach, FL or St. Louis, MO for a 2-week onboarding training * Willingness to work occasional Saturdays * Reliable high-speed home internet and a quiet workspace for remote or hybrid schedules Experience Level * Entry Level (automotive experience required; claims experience not required) Job Type & Location This is a Contract position based out of Phoenix, AZ. Pay and BenefitsThe pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Phoenix,AZ. Application DeadlineThis position is anticipated to close on May 25, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.