Deskside IT Support Analyst, Service Delivery

Job Description:

Join our Team: Deskside IT Support Analyst, Service Delivery

Southaven, MS Monday-Friday 8:00am-5:00pm

Join our team at Genie and embark on an exciting opportunity as we seek a skilled and dedicated Deskside IT Support Analyst, Service Delivery to contribute to the Southaven Team.

At Genie we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Deskside IT Support Analyst, Service Delivery at Genie, based in Southaven, MS, you'll play a pivotal role working, supporting, and troubleshooting onsite issues for Genie team members.

What you'll do

• Able to facilitate WMS enhancements projects.

• Can teach skills to the team to allow them to manage their own work

• Provide onsite and remote support for end user hardware, mobile devices, phones and monitor and escalate issues which may arise. Plan and deploy hardware refreshes, according to agreed hardware asset management processes.

• Support of Office 365 and other standard applications

• Perform a wide variety of Level 1-2 support across a variety of technologies.

• Able to develop project management documents and display teamwork to deploy solutions.

• Identify areas for continuous improvement in the ITSM sphere, with a view to driving automation, eliminating waste, and standardizing processes.

• Some out of hours possible - though this is rare and not consistent!

• Receive purchase orders, match, and track against budgeted spend.

• Systematic monitoring of Genie ITSM tools to validate incidents and problem resolution.

• Ensure activities meet with and integrate with organizational requirements for SOX & global IT Policies & Procedures

• Ensure that related documentation and processes are up to date and managed in accordance with Genie IT / Finance policies & procedures.

• Demonstrate commitment to upholding and representing Genie's diversity, equal opportunity and inclusion of policies/agenda in all business and client dealings.

• Maintain a centralized IT document repository to support the operational efficiency of the wider Service Support team.

What you'll bring

Required Qualifications:

• Recognized diploma qualification (or higher) in information technology.

• Recognized industry certification is desirable (MCSE, MCSA or CCNA).

• Proven track record within a similar position - Level 1 - 2 requests and support, Experience with end user support.

• Demonstrated ability to support Office 365 and quick to pick up in-house systems.

Desired Qualifications:

• Desktop support knowledge (mostly Win10), Skilled at PC build and deploy processes, ideally with knowledge of SCCM or similar toolset.

• Great attention to detail and time management skills - must be able to prioritize. Ability to multitask and meet deadlines.Strong sense of urgency and ability to work under pressure and produce high quality work.

• Reliable, presentable, and punctual.

• Experience working with an IT outsourcer or MSP (Flexible with this depending on your past roles)

• Experience of ITIL processes including but not limited to Service Desk, Incident Management, Change Management, Request Fulfilment and Problem Management

• Experience in business interaction, gathering and understanding requirements, and communicating these to all relevant stakeholders.

• Knowledge of data protection and other related compliance legislation

• Extensive troubleshooting, triage, root cause analysis, and performance monitoring skills

• Ability to work well with people from different cultural backgrounds, different disciplines with varying degrees of technical experience over geographically dispersed locations.

• Willingness to take ownership of issues, ensure all interested parties kept informed of progress and deliver solutions.

Why Join Us

• We are a global company, and our culture is defined byour Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.

• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.

• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.

• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.

• We are committed to helping team members reach their full potential.

• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

How to Apply
To apply for this role and view all available positions within Terex, please visit our careers page: http://jobs.terex.com

Terex is an equal opportunity employer, and appointments are based on merit. We value diversity and welcome applications from all sections of our community.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles-including fire, ambulance, and recreational vehicles-alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visitwww.terex.com.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.