F&B Outlet 1 - Outlet Server PM - H2B

Server

Overview:

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Responsibilities:

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  Knowledge of the dining room.

  
  

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  Must have full familiarity with menus and beverage offerings.

  
  

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  Greet guests when entering the restaurant with a pleasant smile and superior customer service.

  
  

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  Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.

  
  

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  Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.

  
  

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  Record transaction in MICROS system at time of order and adhere to cash handling standards.

  
  

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  Check in with guests to ensure satisfaction with each food course and/or beverage.

  
  

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  Present accurate check to guest and process payment.

  
  

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  Maintain cleanliness of work areas throughout the day.

  
  

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  Process station set-up and break-down and complete all other side work duties as assigned.

  
  

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  Ensure tables are set up properly, including polishing and cleaning glasses.

  
  

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  Service to guests according to Omni Moments of Service Standards.

  
  

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  Be pleasant, smile and greet all guests, using surnames when obtained.

  
  

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  Clean, clear and reset service areas.

  
  

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  Protect the hotel from liability with regard to over serving guests.

  
  

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  Perform any other duties as assigned by the restaurant manager.

  
  

Qualifications:

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  Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.

  
  

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  Must have unexpired Food Handlers and TABC - or obtain upon hire.

  
  

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  Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.

  
  

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  Previous cash handling experience preferred.

  
  

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  Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.

  
  

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  Ability to accurately and efficiently input information into MICROS.

  
  

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  Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

  
  

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  Ability to work cohesively with co-workers both within and outside of your department.

  
  

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  Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.

  
  

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  Excellent customer service, service recovery and problem-solving skills.

  
  

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  Must be able to work a variety of shifts, including weekends and holidays.

  
  

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  Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

  
  

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  Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.

  
  

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  Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.