Social Services Program Analyst

Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you're passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Social Services Program Analyst

Resourceful and datadriven Program Analyst/Technical Assistant with strong experience supporting program operations and programming through data tracking, dashboard maintenance, and milestone monitoring. Skilled in maintaining and analyzing enrollment, participation, and milestone dashboards to ensure clients progress toward successful employment outcomes. Competent at tracking service delivery, monitoring performance indicators, identifying trends, and flagging risks or delays in program milestones and generating clear reports that guide program improvements and compliance. The incumbent will be a proactive problemsolving, and committed to improving processes, enhancing data visibility, and supporting efficient program outcomes in a collaborative manner.

Career Access program is a community outreach initiative designed to offer vocational rehabilitation services to individuals with disabilities.

Location: Bronx, NY 10455

Minimum Qualifications:

• Bachelor's degree in Social Sciences, Public Administration, Business, Data Analytics, Human Services, or a related field.
• Five (5) years experienced with supporting program operations, EHC/data systems, and/or performance management in a social service, workforce, or communitybased setting.
• Strong analytical skills with the ability to interpret data, identify trends, and communicate findings clearly.
• Excellent organizational skills and attention to detail.
• Ability to collaborate effectively with multidisciplinary teams, service providers, and program leadership.
• Strong written and verbal communication skills. Demonstrated ability to manage multiple priorities and meet deadlines in a fastpaced environment.

Social Services Program Analyst Principal Responsibilities:

1. Maintain, update, and validate enrollment, participation, and milestone dashboards to ensure accurate, realtime program visibility.
2. Track client progress across service pathways, including vocational, training, and employment milestones.
3. Monitor data quality, identify discrepancies, and coordinate corrections with program staff.
4. Analyze program data to identify trends, risks, and opportunities for improvement.
5. Prepare routine and adhoc reports for leadership, funders, and internal teams.
6. Support compliance by ensuring data aligns with program requirements, contractual obligations, and performance indicators.
7. Provide technical assistance to staff on data entry, reporting tools, and workflow processes.
8. Support implementation of new processes, tools, or reporting structures that enhance program efficiency.
9. Work closely with consultants and program managers to ensure timely and accurate milestone completion.
10. Participate in team meetings to share insights, highlight risks, and support datadriven decisionmaking.
11. Perform other related duties as requested including but not limited to assisting with special projects, audits, and program evaluations.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!