New

Program Manager

TEKsystems
$45.74 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Diego
May 01, 2026
Description Join the the team as a Banking Program Manager to drive operational excellence within our Checking product. Reporting to the Partnerships Manager, you will serve as a critical link between our bank partners, ensuring our programs meet rigorous regulatory standards and business goals. This role acts as a hub for cross-functional collaboration, uniting Product, Engineering, Risk, Compliance, and Customer Care teams to deliver high-impact initiatives and elevate the overall customer experience. In this role, you will lead strategic initiatives focused on strengthening compliance frameworks and optimizing Know Your Business (KYB) and Customer Identification Program (CIP) workflows. You will be responsible for overseeing data integrity and system synchronization between the partner platforms to ensure seamless technical performance. Additionally, you will champion customer-centric improvements, such as refining support routing strategies, optimizing account management policies, and managing incident response protocols to ensure partner accountability and service stability. We are seeking a Program Manager III who excels in stakeholder management and thrives in complex fintech environments. The ideal candidate brings strong experience in vendor relationship management, regulatory adherence, and operational execution. You will be responsible for driving process improvements that enhance user satisfaction while maintaining strict alignment with banking regulations. Success in this role means delivering seamless operational performance, ensuring constant audit readiness, and fostering a trusted environment for our customers. .Job Description (Detailed) This Program Manager III will lead initiatives at the intersection of fintech operations, compliance, and partner management, with a strong emphasis on process design and automation. Process Automation & Workflow Design (Primary Focus) Build end-to-end workflows from scratch, primarily using Airtable and Google Sheets Translate fragmented, manual processes into standardized, automated systems Design solutions that: oTrack deliverables (e.g., recurring reporting across teams) oAutomate reminders and escalations oProvide real-time visibility into status and accountability Continuously maintain and iterate on workflows to ensure scalability and reliability Operational Program Management Own and drive core operational processes supporting fintech and banking partnerships Identify process gaps, inefficiencies, and failure points, and implement improvements Establish structured operating rhythms, reporting cadences, and performance tracking Monitor operational metrics and use insights to improve performance and reduce friction Partner Management & External Engagement Act as a primary liaison between them and the external banking/fintech partners Gather partner requirements and translate them into actionable internal workflows Manage partner expectations, deliverables, and communication Support SLA tracking and performance accountability Represent in external-facing discussions, presentations, and updates Compliance & Risk Alignment Support workflows tied to KYC, KYB, and CIP requirements Ensure operational processes align with banking regulations and audit readiness standards Partner with Legal, Risk, and Compliance teams to maintain adherence to requirements Assist in incident response workflows, including tracking, escalation, and communication Cross-Functional Leadership Collaborate with Product, Engineering, Risk, Legal, and Customer Care teams Influence stakeholders without direct authority to align on priorities and execution Translate complex technical or regulatory requirements into clear operational plans Data & Reporting Develop and manage tracking systems and dashboards Analyze operational trends (e.g., delays, errors, process bottlenecks) Use data to drive decision-making and continuous improvement Additional Skills & Qualifications* Top Requirements (Must-Haves) Airtable Expertise (Non-Negotiable): Hands-on experience building Airtable systems from scratch, including tables, automations, and integrations (not just maintaining existing setups). Job Type & Location This is a Contract position based out of San Diego, CA. Pay and BenefitsThe pay range for this position is $45.74 - $45.74/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on May 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.