IT Support Specialist (On-Site Only)

Responsibilities:

• Accurately assess user issues, and research, diagnose, and resolve problems.
• Promptly refer higher-level issues to other members of MIS team for resolution.
• Effectively handle all service calls.
• Follow up with users to ensure adequate problem resolution.
• Maintain and support applications and workstations.
• Maintain and support servers and data communications equipment.
• Maintain integrity and security of company information through effective backup and restoration procedures and disaster recovery planning.
• Perform system security audits to meet compliance requirements.
• Perform preventive maintenance and repair services to all IT related equipment as needed.
• Implement and install new software and hardware as needed.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.

Competencies:.

• Strong knowledge of PC's, servers, networks, software, hardware, and telecommunications equipment is required.
• Excellent problem-solving skills and analytical abilities.
• Network cabling installation and termination.
• Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
• Read, write, and understand complex instructions and operating manuals.
• Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to stand and walk, use hands to finger, handle, or feel objects, tools, and controls, reach with hands and arms, and talk and hear.
• Required to bend or stoop and to lift up to 100 pounds, including lifting overhead.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exposure to variable temperatures, smoke, steam, and wet areas.
• The noise level in the work environment is usually somewhat loud.

Target Salary Range:

$22.00 to $26.38

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.