New

Technical Analyst II - Payments (Wires / Payment Hub FGPP)

BOK Financial
United States, Oklahoma, Tulsa
101 East 2nd Street (Show on map)
Apr 24, 2026
Req ID:77742 Location:Tulsa -TUL Areas of Interest:Information Technology; Payments Pay Transparency Salary Range:Not Available Application Deadline:07/01/2026 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial. Bonus Type Discretionary Summary At BOK Financial, our Payments Technology team supports missioncritical wire and payment processing for Domestic and International Wires using the Fusion Global PAYplus (FGPP) Payment Hub. We are seeking aTechnical Analyst IIwho enjoys working at the intersection ofpayments operations, technology, and production support. This role is heavily involved inpayment rail implementations, complex issue resolution, vendor coordination, and ongoing production support, ensuring payment workflows are stable, compliant, and scalable. You will partner closely with IT engineers, operations teams, vendors, and business stakeholders to keep highvalue, timesensitive payments flowing correctly every day. Job Description The Technical Analyst II acts as a key liaison between Payments Operations and IT, with a focus onwire payment processing, payment hub configuration, system integrations, and production support. This role is accountable for analyzing complex payment issues, documenting requirements, supporting system testing, and coordinating with vendors and internal teams to deliver stable payment processing solutions aligned with BOKF's payments modernization roadmap. Unlike general UI/UXfocused analyst roles, this position emphasizes payments data flows, ISO 20022 messages, wire processing lifecycles, and operational impactacross multiple integrated systems. Team Culture Ourmission is toempower our company, teammates andcustomers through thedelivery of resilient andcustomer-centric technology. We achieve this by leveraging our expertise in technology and deepunderstandingofour business units. How You'll Spend Your Time You will: Providedaytoday application supportfor the Payment Hub (FGPP) and related wire systems supporting Domestic and International Wires, including incident, problem, and change activities Analyze and troubleshootpayment processing issuesinvolving wire creation, validation, screening, posting, returns, and downstream reporting across integrated platforms (e.g., FGPP, DBIQ, Total Messaging, Total Screening) Partner with Payments Operations to understand realworld processing issues and translate them intoclear, actionable technical requirements Collaborate with vendors to research defects, submit cases, validate fixes, and support releases and hotfix testing Supporttesting activitiesincluding test planning, scenario design, execution, and validation for enhancements, defect fixes, and regulatory changes Participate inpayments transformation initiatives, including wire rail enhancements, ISO 20022 changes, and new payment rail onboarding, supporting both project delivery and production readiness Assist withJIRA backlog management, incident/problem tracking, and documentation to ensure transparency and auditability Create and maintainprocess documentation and runbooksto support operations and ongoing support models Communicate clearly with technical and nontechnical partners during timesensitive payment events Essential Duties Practical understanding ofbanking payments and wire processing lifecycles(Domestic and/or International Wires preferred) Experience supportingcomplex, integrated application environmentswith upstream and downstream dependencies Working knowledge of: SQL querying and relational databases Application data flows across multiple systems Tiered environments (Development, Test, UAT, Production, DR) System integration concepts and messaging frameworks Strong analytical and troubleshooting skills with the ability to assessoperational risk and customer impact Ability to document requirements, test scenarios, and production support procedures clearly and concisely Comfort working inAgile and/or hybrid delivery models Strong written and verbal communication skills, especially during incidents or production events May perform other duties as assigned Education & Experience Requirements This level of knowledge is normally acquired through completion of (a/an) Bachelor's degree in Information Technology, Computer Science, Business, or a related fieldand/or 3-5 years of experience in Technical Analysis, Payments Technology, Banking Operations, or Production Application Support Experience withpayments platforms, wire systems, or payment hubsis strongly preferred Working Conditions & Physical Requirements Office BOK Financial Corporation Groupis a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply todayand take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contactrecruiting_coordinators@bokf.comwith any questions.