New

Temporary-Technical/Paraprofessional

North Carolina State University

$23-$26 hourly/40 hr week

United States, North Carolina, Raleigh

Apr 23, 2026

Position Information

Posting Number	PG195936TM
Position Number	14ITECS01
Position Type	Temporary
Essential Job Duties	This position is expected to possess solid technical knowledge and proficiency, a strong commitment to improvement and teamwork, good follow-up and communication skills, and professional respect for all clients, team members and partners. The Temporary Technology Support Analyst is an integral team member within the Service Desk. Our clients are working primarily with people in this role so a service-minded approach is essential. Our Technical Support Analysts are the public face of our division and have the ability to shape the positive perception of our clients. This responsibility is an important part of our service. This candidate is expected to: Communicate effectively with clients of varying technical knowledge, addressing their needs and concerns. Utilize strong time management skills to prioritize competing support incidents and tasks in compliance with Standard Operating Procedures. Exhibit a team-centric mindset by sharing ideas, information, feedback and support to others. Maintain demeanor and diplomacy in times of high volume or difficult situations. Exhibit excellent customer service skills, strong communication, and organizational skills. Provide Tier 1 onsite support to clients at assigned location. Assist other Tier 1 staff with remote support to clients at all locations. Methodically troubleshoot issues regarding network connectivity, hardware and software, and audio visual equipment while using all available resources to independently solve problems. Possess demonstrable knowledge of Active Directory and SCCM. Configure, maintain and organize device endpoints, security settings, and software via Active Directory, Group Policies, Microsoft Endpoint Configuration Manager and Jamf. Leverage in-depth knowledge of computer hardware to provide initial needs assessment to clients, quote preparation, and purchase facilitation from initial inquiry through to order completion. Work with the ITECS Software manager to administer and improve the Administrative Unit Lifecycle Program which provides computers for dean's unit staff. Manage the health of computer lab inventory including desktop machines, large-format printers, and other peripherals. Act as Project Team Member for client-facing and technical improvement projects. Create and maintain detailed documentation in its proper location including ServiceNow ticketing system, Google Docs, Google Sheets, or Knowledge Base portals. Assist in the training and mentorship of Tier 1 staff, including Student Technicians. Have the ability to lift 50 pounds with or without reasonable accommodation. Other duties as assigned by the Service Desk Manager.
Is Time Limited	Yes
If Yes, Appointment Length	11 months
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone. What we offer: Health Insurance for Temporary Employees Enhance your career with LEAD courses Attend non-revenue generating sporting events for free. Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department Information

Job City & State	Raleigh, NC
Department	ITECS

System Information

Classification Title	Temporary-Technical/Paraprofessional
Working Title	Temporary-Technical/Paraprofessional

Requirements and Preferences

Work Schedule	Monday through Friday 8AM to 5PM, 40 hours per week, onsite
Other Work/Responsibilities
Minimum Experience/Education	Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Minimum Experience Required: 1 to 2 years professional work experience providing basic to mid-level technical troubleshooting support directly to clients 1 year professional work experience installing and configuring Windows Operating Systems Demonstrable knowledge of Active Directory and SCCM Excellent customer service skills Strong communication, time-management and organizational skills Resourcefulness in using available tools and documentation Ability to lift 50 pounds with or without reasonable accommodation
Department Required Skills	N/A
Preferred Years Experience, Skills, Training, Education	Preferred Experience: Professional work experience using Microsoft Endpoint Configuration Manager (SCCM) to deploy software, create queries or reports Linux (Ubuntu or RHEL) configuration and troubleshooting Incident Management using ServiceNow or other related tools Project management
Required License or Certification	N/A
Valid NC Driver's License required?	No
Commercial Driver's License Required?	No

Recruitment Details

Anticipated Hiring Range	$23-$26 hourly/40 hr week

Recruitment Dates

Job Open Date	04/23/2026

Applicant Information

Quick Link

https://jobs.ncsu.edu/postings/229766

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.