Position Details
Position Information
| Recruitment/Posting Title |
Case Processing Support |
| Posting Number |
26TM0165 |
| Department |
UFA University Enrollment Serv |
| Overview |
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a
top 100 best large employer in America,
Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.
University Enrollment Services is a centralized administrative unit responsible for the back-end processing and operational support of key enrollment functions, including Admissions, Financial Aid, and the Office of the Registrar. While not a student-facing department, our work is essential to ensuring integrity, efficiency, and consistency of enrollment-related processes across the institution. Through collaborative partnerships with campus departments and a commitment to operational excellence, University Enrollment Services plays a critical role in maintaining the infrastructure that supports a smooth and effective student enrollment experience. |
| Posting Summary |
Rutgers, The State University of New Jersey is seeking a Case Processing Support for
UFA University Enrollment Services.
Among the key duties of the position are the following:
- Works on assigned processing modules.
- Reviews and triages tickets in Case Management, escalating to the appropriate parties for resolution.
- Assists staff with complex issues.
- Resolves internal referrals from academic units, Registrar, Business and other University administration offices regarding financial aid, admissions and registration matters.
|
| FLSA |
Nonexempt |
| Salary Details |
$15.92 - $20.00/hourly |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
|
| Position Status |
Part Time |
| Working Hours |
19.5 |
| Daily Work Shift |
Day |
| Work Arrangement |
This position requires a fully on-site work arrangement. |
| Payroll Designation |
PeopleSoft |
| Terms of Appointment |
Temporary Staff Appointment - Hourly |
Qualifications
| Minimum Education and Experience |
- High School diploma or an equivalent combination of education and/or up to 4 years of relevant office and/or clerical experience.
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
|
| Preferred Qualifications |
|
| Equipment Utilized |
|
| Physical Demands and Work Environment |
|
| Special Conditions |
|
Posting Details
| Posting Open Date |
04/21/2026 |
| Posting Close Date |
05/21/2026 |
| Open Until Filled |
No |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-New Brunswick |
| Home Location Campus |
Busch (RU-New Brunswick) |
| City |
Piscataway |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
life insurance, employee discount
Apr 21, 2026