Talent Acquisition Operations & ATS Administrator

Concentra is recognized as the nation's leading occupational health care company.

With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

The Talent Acquisition Operations and Applicant Tracking System (ATS) Administrator leads the strategic, technical, and operational performance of the iCIMS Talent Cloud and core recruiting processes. This role blends deep system expertise with strong leadership, communication, and project management skills to drive scalable, high-impact operations.

Acting as a collaborative problem-solver and trusted advisor, this individual partners closely with TA leadership, recruiters, and cross-functional teams to streamline workflows, enhance the candidate and hiring manager experience, and ensure compliant, data-driven processes. This person balances handson system administration with stakeholder engagement, change management, and continuous improvement to support the long-term success of the Talent Acquisition and Onboarding functions.

Recruiting Operations & Process Optimization:
• Support, maintain, and optimize end-to-end recruiting and onboarding workflows, automation, communication templates, and statuses.
• Implement process improvements to reduce time-to-fill, improve recruiter efficiency, and enhance the candidate experience.
• Identify operational gaps and lead continuous improvement initiatives across the TA lifecycle.
• iCIMS System Administration
  • Serve as the primary administrator for the iCIMS Talent Cloud, overseeing configuration, requisition templates, workflows, permissions, and integrations.
  • Maintain system accuracy through data audits, cleanup, updates, and testing of enhancements or new features.
  • Troubleshoot system issues and partner with TA leadership or iCIMS vendor support for escalations.
• Reporting & Analytics
  • Build and manage dashboards, reports, and metrics to track hiring performance, pipeline trends, and compliance.
  • Use data insights to identify bottlenecks, recommend solutions, and inform recruiting strategy.
  • Support the Team and VP with data requests inside and outside of iCIMS
• Training, Documentation & Support
  • Act as the subject matter expert (SME) for iCIMS functionality and TA operational support.
  • Develop and maintain documentation, SOPs, user guides, and training materials.
  • Train new and existing users on best practices and system navigation.
  • Manage updates to TA and SharePoint content
• Project & Stakeholder Management
  • Lead or support TA projects involving new tools, integrations, system enhancements, or process rollouts.
  • Partner with HR, HRIS, onboarding, and business leaders to drive alignment and ensure project success.
  • Influence decision-making through strong communication, relationship-building, and problem-solving skills.

• Education Level: Bachelor's Degree Major: HR, Business, or related field of study
• Degree must be from an accredited college or university.
• In lieu of higher education, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa.
• 3+ years in Talent Acquisition operations, HR systems, or recruiting technology roles.
• 2+ years of advanced, hands-on experience with iCIMS (workflows, dashboards, and reporting configuration).
• Must have solid experience in recruiting process, compliance, audit activities, and Talent Acquisition operations.
• Strong project management skills with the ability to lead initiatives and drive cross-functional alignment.
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Strong project management skills with the ability to lead initiatives and drive cross-functional alignment.
• Excellent communication and stakeholder partnership skills; able to influence, train, and support users at all levels.
• A strategic thinker with experience using data to identify trends and improve processes.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and comfort navigating technical systems and workflows.
• Proficiency in Microsoft Excel, PowerPoint, Outlook, Word, and SharePoint.
• Collaborative team player who can work independently and take ownership of day-to-day operations.
• Adaptable, solutions-oriented, and effective at leading through change.

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.