Grievance Coordinator

NaphCare is hiring a Grievance Coordinator to join our team of medical professionals in Detroit, Michigan, where we manage all aspects of healthcare for the individuals who are currently incarcerated in the Wayne County Jail.

The Grievance Coordinator is a Registered Nurse position the will utilize clincal objective and subjective assessment skills to respond to and resolve inmate grievances within the correctional facility.

In collaboration wih the Health Services Administrator (HSA), the Assistant Health Services Administrator (AHSA) and or the Director of Nursing (DON), the Grievance Coordinator will manage the formal process for inmates to report complaints regarding facility conditions, staff conduct or medical and mental health treament, ensuring they are investgated and resolved according to legal standards.

Pay rates vary based on shift, site needs, and experience and range from $39.97 to $42.08. Shift and hours vary based on coverage needs and can be discussed upon interview.

Oversee and manage the full grievance process (informal through formal), ensuring timely, fair resolution and compliance with legal, regulatory, and accreditation standards.
• Review and investigate complaints, gather information, coordinate with staff and leadership, and facilitate effective resolutions.
• Maintain accurate grievance logs, track deadlines, analyze trends, and prepare reports to support compliance and process improvement.
• Serve as a key liaison between incarcerated individuals, staff, and administration-providing guidance on the grievance process and ensuring clear, effective communication.
• Support clinical and operational excellence by conducting rounds, identifying training needs, collaborating with healthcare leadership, and ensuring adherence to policies, procedures, and system standards (including TechCare).

• Holds a current, unrestricted license as a Registered Nurse within the state of Michigan
• A minimum of 3-5 years of progressive and vast clinical experience in a healthcare setting and knowledge of mnental health needs
• 1 year in correctional healthcare preferred

• Must possess an active BLS CPR Certification (AHA preferred)

• Must have comprehensive understanding of correctional practices, policies and procedures
• In depth knowledge of innate grievance process and related regulations

• Familiarity with investigation and conflict resolution techniques
• Ability to analyze and interpret information and recommend appropriate action
• Ability to interview and assist inmates
• Ability to maintain required documentation, records and reports

• Aptitude for maintain confidentiality and handling of sensitive informaiton
• Ability to use a rational approach to resolving complaints
• Must pass the facility's criminal background check and drug screening

Physical Capabilities:

Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift.

Why Join NaphCare?

NaphCare is one of the largest providers of healthcare services to correctional facilities throughout the US, and we are growing. If you have never considered a career in correctional healthcare, now may be the time! In addition to competitive salaries and generous employee benefits, we have opportunities for new graduates and experienced medical professionals, promote educational growth, and strongly support career advancement within the company.

NaphCare Benefits for Full-Time Employees Include:

• Health, dental & vision insurance that starts day one!
• Prescriptions free of charge through our health plan, beginning day one
• Lowest Cost Benefits!
• Employee Assistance Program (EAP) services
• 401K and Roth with company contribution that starts day one!
• Tuition Assistance
• Referral bonuses
• Term life insurance at no cost to the employee
• Generous paid time off & paid holidays
• Free continuing education and CMEs

If you would like to speak with me to learn more about this position and NaphCare, apply directly to the position to initiate the application process, and I'll be in touch.

Equal Opportunity Employer: disability/veteran

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