Inside Sales and Service Representative - Rental Coordinator

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:
Inside Sales and Service Representative - Rental Coordinator
Location:
Dallas, TX

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

This is an Inside Sales & Service Representative - Rental Coordinator position based out of the Dallas Customer Center. This role is responsible for establishing and executing to grow rental revenue, profitability, and customer satisfaction. This role will partner closely with Account Managers and Area Leadership on the development of actions and strategies to drive Rental Services Growth and standard work.

Responsibilities:

• Act as key customer contact to provide information to customers on rental services from order acceptance through delivery.
  
  
• Create and manage rental contracts to ensure paperwork is accurate and complete.
  
  
• Accurately enter, manage and balance new equipment sales and service agreements.
  
  
• Partner with branch offices on logistics including dispatching and return of rental assets and coordination of asset transfers between locations.
  
  
• Develop rental business by optimizing rental fleet, building relationships with other rental companies, and partnering with Account Managers to market our fleet to Ingersoll Rand and competitive accounts.
  
  
• Responsible for monthly and quarterly forecasting of rental revenue, rental invoicing, payables for re-rent assets, and periodic reconciliation of rental assets.
  
  
• Develop Area network of freight carriers to reduce dispatch time of rental assets.
  
  
• Partner with Area Service and Operations Leaders to develop standard work around after-hours customer support, quoting, & dispatch of emergency rental requests.
  
  
• Upon return of equipment, ensure timely delivery of receiving, inspection, and servicing of equipment.
  
  
• Achieve operational excellence to improve customer satisfaction and business performance (revenue and profitability), and develop and maintain rental assets KPIs.
  
  
• Ensure environmental health and safety compliance.
  
  
• Serve as a backup to Inside Sales team as needed to include handling inbound customer requests to generate sales of compressed air products, parts, and services.
  
  
• Basic warehouse functions including loading/unloading trucks using equipment, receiving and labeling inventory, packing/shipping products, and adjusting/moving products systemically and physically for both services and sales.
  
  

Requirements:

• High School Diploma or GED.
  
  
• 1+ years of experience in Microsoft Office computer applications.
  
  

Preferences:

• Associates or Bachelor's Degree.
  
  
• Technical background/experience.
  
  
• CRM experience - SalesForce, Oracle, etc.
  
  
• Forklift certification a plus, but not required (we'll certify you!)
  
  

Travel & Work Arrangements/Requirements:

• Onsite in Dallas, TX
  
  
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs. and occasionally lift and or move 50+ lbs.
  
  

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.