New

Senior Collections Representative

TEKsystems
$18.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Louisville
Apr 11, 2026
About the Company Our client is a longstanding, familyowned and highly reputable collections organization. Known for strong employee tenure and a supportive, closeknit culture, this company values worklife balance - no overtime, no weekends, and no taking work home. Employees enjoy a stable environment where people truly like coming to work. About the Role Our client is seeking an experienced Senior* Collections Representative* to help drive team performance through coaching, training, and supportive accountability. This role is ideal for a seasoned call center professional who enjoys mentoring others, leading by example, and balancing performance expectations with a positive, customerfirst approach. To ensure a strong understanding of internal systems, processes, and customer interactions, the selected candidate will begin in a frontline Collections Representative role for the first few months before transitioning fully into the Senior capacity. There may also be opportunities to assist with escalated customer calls. Key Responsibilities * Drive team performance through consistent coaching, feedback sessions, and training * Support and develop both new hires and tenured collectors through tailored guidance * Monitor and improve collection rates, call quality, customer satisfaction, and team retention * Foster a positive, customerfocused culture while maintaining performance expectations * Ensure all collection activity complies with legal, regulatory, and ethical standards * Assist with escalated customer interactions as needed What Success Looks Like * A team that consistently meets or exceeds collection goals * Highquality, customercentered interactions on every call * Strong team engagement, retention, and ongoing skill development * A positive work environment built on coaching, constructive feedback, and trust Qualifications * 3+ years of call center experience required (collections experience strongly preferred) * Previous leadership, team lead, or supervisory experience in a call center environment preferred * Associate's degree or higher highly preferred * Strong coaching, training, and communication skills * Ability to balance performance metrics with a customer serviceforward mindset * Comfortable supporting a mix of seasoned and brandnew collectors Team Structure * Familyowned organization with a closeknit team * Supervisory influence over a team of approximately 15 collectors * Professional, focused call center environment Interview Process * Interview with the Owner and another Senior member. * Ideal start date is as soon as possible. Job Type & LocationThis is a Contract position based out of Louisville, KY. Pay and BenefitsThe pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Louisville,KY. Application DeadlineThis position is anticipated to close on Apr 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.