New

Desktop Ops Project Coordinator

TEKsystems
$24.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Santa Clara
Apr 11, 2026
Description Review problem tickets and respond to user within established standards; resolve open tickets in a timely and professional manner; following established SOP, BOP's; manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved; provide a positive customer service experience to the customer; participate in other projects as requested. COMPETENCIES: Strong customer service; strong interpersonal, organizational and communication skills; ability to work in a fast paced changing environment; understanding of Windows based applications; ability to diagnose application software and hardware problems; ability to recognize priority issues and escalate accordingly; ability to translate technical terms into non-technical language; working knowledge of: Modems and data communications, checking PC network connections; identifying and correcting memory issues; resetting network and Internet passwords; using browser and network utilities; resetting Internet proxy configurations; install and setup applications; NT navigation and directory structure; Windows disk utilities to correct common errors; network error messages to determine causes. Skills help desk Top Skills Details help desk Additional Skills & Qualifications Assignment Overview Assignment length: six months plus, ongoing with no end date. No potential to convert to full-time position. Work Location & Schedule Role is onsite. Location: 3200 Lakeside Drive Santa Clara, 95054. Schedule: 8 hours/day, 40-hour week. No travel required. Role Context Reason role is open: review of recently onboarded worker. Projects: end user computing, desktop operation, documentation updates. Typical day: review/update documentation, project status updates, follow-ups. Interaction: peer technicians, site manager, IT manager, business unit, hiring manager. Success in 90 days: understand ServiceNow workflow, SOP guidelines, device imaging process. First time interviewing for this role. Candidate Profile Top required skills: documentation, process guideline, formatting Word/Excel, VLOOKUP, Power BI, ServiceNow, PowerPoint. Top preferred skills: self-driven, project responsibilities, teamwork. Education: GED or AS degree. No medical/pharma experience needed. Systems: Windows OS daily. Personality: willing to learn, dependable. Interview Process Phone screening then in-person interview. One phone interview + one in-person. Ideal start: ASAP. Manager has no upcoming time off affecting scheduling. Additional Insights Urgency: need someone ASAP. Deal-breaker: not a team player. Team culture: friendly, calm, willing to learn, customer-focused. Experience Level* Entry Level Job Type & LocationThis is a Contract position based out of Santa Clara, CA. Pay and BenefitsThe pay range for this position is $24.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Santa Clara,CA. Application DeadlineThis position is anticipated to close on Apr 15, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.