Customer Onboarding Specialist

Ready to make a tangible impact on the construction industry? Trimble is looking for a passionate problem-solver to join our AECO Customer Success team. You will play a crucial role in the initial stages of our customers' journey, ensuring a seamless transition and fostering strong relationships through effective onboarding of our Trimble Construction One platform. This is your chance to mature our onboarding practice and ensure every customer begins their journey with a truly great experience.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

In this role, you will be the primary architect of a customer's first impression, owning the pivotal transition from sales to active product adoption. You will have the unique opportunity to shape and mature our Customer Onboarding practice for the Trimble Construction One platform, directly influencing long-term retention and driving innovation in how we deliver customer-centric solutions across North America.

Key Exciting Responsibilities

Spearhead the execution of personalized onboarding plans, ensuring a seamless transition from contract signature to active product adoption.

• Partner with customers to co-create and maintain Success Plans that define clear goals, objectives, and actionable milestones.
• Collaborate cross-functionally with diverse teams to optimize the onboarding journey and resolve potential risks to customer satisfaction.
• Monitor and analyze key performance metrics to measure onboarding success and identify opportunities to enhance the customer experience.
• Act as a proactive problem-solver by identifying resources and best practices that empower customers to achieve superior business outcomes.

Essential Skills & Experience

• You have 2+ years of experience in Customer Success or Onboarding within a SaaS environment.
• You possess a deep understanding of Customer Success principles and best practices for client engagement.
• You have a proven track record of managing complex projects and working effectively with cross-functional teams.
• You are a strong communicator with the ability to present ideas clearly to diverse groups of stakeholders.
• You demonstrate a high degree of ownership and the ability to adapt quickly to evolving business requirements.

Bonus Points For:

• Experience developing and refining customer journeys specifically for construction or enterprise software.
• Advanced proficiency in SalesForce and/or Gainsight for tracking customer health and project status.
• Demonstrated ability to mentor others on onboarding best practices.

Logistics:

• Location: Westminster, CO or Lake Oswego (in-office)
• Travel Requirement: 10%

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.