Service Coordinator - Tax Credit

Lutheran Social Services
vision insurance, paid time off, paid holidays, 403(b), retirement plan, mileage reimbursement
United States, Wisconsin, Madison
Apr 09, 2026
Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns. Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity. Description Service Coordinator - Tax Credit Fulltime \| 40 hours per week Schedule: M-F, 8am-4:30pm (with flexibility) Location: Madison, WI Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is seeking a fulltime Service Coordinator to support residents across our Tax Credit properties in Dane County providing onsite services that promote housing stability and resident wellbeing. The locations of the various properties include Madison, Monona, Oregon, Verona, Fitchburg, McFarland, and Sun Prairie, WI. The Housing Tax Credit (HTC) program-also known as LIHTC, Affordable Housing, or Workforce Housing-was created to encourage private investment in affordable rental housing for low to moderateincome households, seniors, and people with special needs. Administered in Wisconsin by WHEDA, the program requires developments to remain affordable longterm and to reserve some units for households earning no more than 30% of the County Median Income (CMI), while also allowing a mix of higher CMIs and marketrate units. This is a full-time, benefit eligible opportunity! The schedule will be Monday - Friday, typically 8am-4:30pm with a half hour break, but there is flexibility with the start/end time. 4/10s is also an option. What You'll Do Build strong relationships with residents, families, and community partners. Identify resident needs, complete assessments, and develop Housing Stability Plans . Monitor service delivery and maintain communication with providers. Maintain onsite resource materials and educate residents on available services and rights. Support residents and families through transitions, including exiting the property with a plan in place. Coordinate quarterly wellness/education sessions that contribute to housing stability. Collaborate regularly with onsite staff to identify resident needs, welcome new residents, and determine educational sessions/resident events. Track program outcomes, collect data, and prepare required reports. Perform additional duties as assigned. Perks & Benefits Public Service Loan Forgiveness (PSLF) eligibility Medical, dental, and vision insurance Paid Time Off and 10 paid holidays Mileage reimbursement Flexible Spending Accounts (Health & Dependent Care) 403(b) retirement plan Annual wage increases prioritized Employee Assistance Program Service awards and employee recognition What You'll Bring Bachelor's degree in social work, sociology, psychology, or related field or equivalent experience required. Minimum of 3 years of related experience, including work with low-income, older adults, and people with disabilities. Knowledge of supportive services and resources in the Dane County area preferred. Physical Demands & Work Environment Regular bending, stooping, crouching, kneeling, crawling, and lifting. Ability to move throughout the building as part of daily duties. Primarily officebased work environment with moderate noise levels. Occasional exposure to chemical fumes (e.g., paint, cleaning products). Possible exposure to smoke, dust, mildew, pets, and other common household allergens when entering resident units. Brief exposure to outdoor weather conditions during workrelated travel. Travel Regular local travel between multiple tax credit sites in and around Madison and throughout Dane County. Occasional instate travel for meetings, networking, and training. May include occasional overnight stays. If you're passionate about strengthening communities and empowering residents to thrive, we'd love to have you join our team. Apply today! LSS is an Equal Opportunity Employer (EOE). Qualifications Education High School Diploma/ GED (required) Licenses & Certifications Driver's License (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.